Keandre Maxwell
Katy,TX
Summary
Experienced Claims Professional with a strong background in managing and evaluating insurance claims. Skilled in assessing damages, investigating claims, and ensuring accurate and fair settlements. Adept at providing exceptional customer service, collaborating with legal and risk management teams, and maintaining compliance with industry regulations. Known for strong problem-solving abilities, attention to detail, and the ability to manage high caseloads while meeting deadlines. Committed to delivering efficient, cost-effective solutions and enhancing the claims process.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Claims Specialist
Allstate Corp
Houston, TX
11.2022 - 04.2024
- 1. Claim Intake and Assessment: Receiving, reviewing, and gathering necessary information to determine the scope of the claim.
- 2. Investigation: Contacting relevant parties like witnesses, repair shops, or medical providers for further information.
- 3. Coverage Verification: Analyzing policy details to assess coverage eligibility and limits.
- 4. Claim Evaluation: Validating the claim, estimating damages, and negotiating settlements.
- 5. Customer Communication: Keeping customers informed, explaining coverage decisions, and addressing concerns.
- 6. Documentation: Maintaining accurate records of all claim-related activities.
- 7. Claims Processing: Issuing payments and coordinating with vendors as needed.
- 8. Compliance: Adhering to legal and regulatory standards. Required skills include strong communication, attention to detail, knowledge of insurance policies, negotiation, problem-solving abilities, and proficiency with claims management systems.
Claims Representative
Whew Foundation
Houston, TX
05.2021 - 08.2022
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
Residential Installation Technician
Comcast
Houston, TX
04.2019 - 03.2021
- Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
- Reduced service callbacks by ensuring accurate installations and proper equipment testing.
- Streamlined workflow for faster job completion through effective communication with team members.
Electrical Apprentice
Meitec Electrical & Instrumentation
Houston, TX
08.2018 - 01.2019
- I am responsible for fabricating & running cable tray
- Fabricating trapezes
- Pulling and grounding wire
- Cutting metal
- Running conduit pipe
Inductor
Amazon Fulfillment Center HOU2
Houston, TX
08.2017 - 01.2018
- Stocker
Inductor
J. MAXWELL
Cypress, TX
09.2015 - 05.2016
- HEB
- Clean and sanitize sales floor, display cases, prep areas and equipment
- Organizes, cleans, and prepares back area for the night crew and incoming trucks
- Organizes merchandise on pallets to make the department presentable to the public
Parking Lot Attendant
KEANDRE J. MAXWELL
Cypress, TX
02.2015 - 08.2015
- Resolve customer complaints in a timely, professional manner
- Motivate sales associates to provide friendly and prompt service that exceeds customer's expectations
- Collects carts from the parking lot
- Removes trash from carts prior to returning to the cart storage area
- Customer Service Assistant
Education
Mechanical Engineering
PraireView A&M University
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Langham Creek High School
06.2016
Skills
- Excel (10 year)
- PowerPoint (10 year)
- Word (10 year)
- Electrician Helper
- NexGen user
- Avaya user
Certification
- Apprentice Electrician
- September 2018 to September 2019
- License number -445946
Timeline
Insurance Claims Specialist
Allstate Corp
11.2022 - 04.2024
Claims Representative
Whew Foundation
05.2021 - 08.2022
Residential Installation Technician
Comcast
04.2019 - 03.2021
Electrical Apprentice
Meitec Electrical & Instrumentation
08.2018 - 01.2019
Inductor
Amazon Fulfillment Center HOU2
08.2017 - 01.2018
Inductor
J. MAXWELL
09.2015 - 05.2016
Parking Lot Attendant
KEANDRE J. MAXWELL
02.2015 - 08.2015
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Langham Creek High School
Mechanical Engineering
PraireView A&M University