KeAnn Lower
Dell Rapids
Summary
Results-driven professional with extensive experience in Customer Service and Administrative Support at Prestige Collision Center. Expertise in time management, scheduling, and multi-line phone systems. Proven track record in enhancing operational efficiency and fostering strong client relationships to drive satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Front Desk Associate
Prestige Collision Center
12.2023 - Current
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in processing insurance claims, facilitating communication between clients and estimators.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Increased customer retention by 5%
Inside Sales Representative
The Equipment Source
01.2021 - 04.2023
- Developed and maintained strong relationships with clients to enhance customer satisfaction.
- Identified customer needs and recommended appropriate equipment solutions to drive sales growth.
- Negotiated 15 contracts a day with pricing agreements to secure profitable deals while maintaining client trust.
Veterinary Receptionist
VCA Hospitals
01.2020 - 01.2021
- Optimized workflow efficiency by managing client communication and appointment scheduling.
- Utilized veterinary management software for accurate patient information and record processing.
- Fostered a positive work environment through effective teamwork and collaboration.
- Handled over 50 customer calls daily, ensuring high-quality service delivery.
Administrative Assistant
Seaway Plumbing, INC
04.2019 - 01.2020
- Increased executive productivity through strategic scheduling and calendar management.
- Enhanced office efficiency by streamlining communication processes and workflows.
- Established organized filing systems, improving information retrieval and accessibility.
- Coordinated parts orders, ensuring on-time completion of eight weekly projects.
Education
Associate of Science - Business Administration And Management
Eastern Gateway Community College
Steubenville, OH05-2021
Skills
- Time management
- Scheduling appointments
- Multi-line phone systems
- Guest relations
- Administrative support
- Customer service
Timeline
Front Desk Associate
Prestige Collision Center
12.2023 - Current
Inside Sales Representative
The Equipment Source
01.2021 - 04.2023
Veterinary Receptionist
VCA Hospitals
01.2020 - 01.2021
Administrative Assistant
Seaway Plumbing, INC
04.2019 - 01.2020
Associate of Science - Business Administration And Management
Eastern Gateway Community College