Keanna Bell
Humble
Summary
Dynamic Medical Assistant with proven expertise at Healthbridge in patient care and electronic health records management. Skilled in inventory management and customer service, I excel in fostering team collaboration and ensuring compliance with regulations. Recognized for effectively administering treatments and enhancing patient satisfaction through attentive support and communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
healthbridge
Houston
02.2024 - 05.2025
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Administered injections, medications and treatments as directed by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Organized patient charts before each day's clinic sessions began.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Documented notes during patient visits.
Pharmacy Technician Trainee
Pharmscript of Texas
Katy
10.2023 - 02.2024
- Conducted quality control checks on all medications before dispensing them.
- Ensured compliance with state laws regarding controlled substances.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Entered prescription information into computer databases.
Pharmacy Customer Service Representative
Synergex
Houston
05.2022 - 10.2023
- Greeted customers, answered questions and provided assistance with product selection.
- Trained new staff on pharmacy operations, policies and procedures.
- Resolved customer complaints and concerns in a professional manner.
- Reviewed orders prior to dispensing to ensure accuracy of information entered into the computer system.
- Communicated effectively with physicians, nurses, patients and other healthcare professionals regarding medication needs or issues related to prescriptions.
- Verified patient insurance coverage and eligibility for prescription medications.
- Monitored staff performance and provided feedback on areas of improvement.
- Attended conferences, seminars, workshops related to pharmacy practice management topics.
- Consulted with patients to explain medication use, side effects and dosage directions as prescribed.
Customer Support Specialist
Convergent Outsourcing
Houston
10.2019 - 11.2021
- Prepared daily activity reports summarizing activities related to customer support requests.
- Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
- Participated in team meetings to discuss strategies for improving customer experience.
- Performed regular follow-up calls to check on customer satisfaction levels.
- Reviewed credit reports and bankruptcy filings to identify potential risks associated with debt recovery efforts.
- Researched and verified customer information to ensure accurate contact details.
- Monitored customer accounts regularly to prevent further delinquencies from occurring.
- Negotiated payment plans with customers in order to collect delinquent debts.
Education
Associate of Applied Science - Nursing
Bossier Parish Community College
Bossier City, LA08-2024
High School Diploma -
Natchitoches Central Highscool
Natchitoches, LA05-2014
Skills
- Patient care
- Medical terminology
- Electronic health records
- Inventory management
- Customer service
- Team collaboration
- Data entry
- Certified in basic life support (BLS)
- Human anatomy and physiology
- Inventory and supply management
Certification
- Certified Pharmacy Technician
- BLS Certified
- Certified Clinical Medical Assistant
- Phlebotomist
References
References available upon request.
Timeline
Medical Assistant
healthbridge
02.2024 - 05.2025
Pharmacy Technician Trainee
Pharmscript of Texas
10.2023 - 02.2024
Pharmacy Customer Service Representative
Synergex
05.2022 - 10.2023
Customer Support Specialist
Convergent Outsourcing
10.2019 - 11.2021
Associate of Applied Science - Nursing
Bossier Parish Community College
High School Diploma -
Natchitoches Central Highscool