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Keanna Best
Staten Island
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Group Coordinator
Person Centered Care Services
10.2024 - 11.2024
- Developed and implemented marketing plans for multiple groups.
- Organized meetings with clients to discuss their needs and goals.
- Provided customer service support to ensure satisfaction with services provided.
- Facilitated communication between team members in order to ensure timely completion of tasks.
- Implemented feedback from management into operational processes within the group.
Direct Support Specialist
Person Centered Care Services
10.2022 - 10.2024
- Assisted in monitoring the health, safety, and well-being of individuals with disabilities.
- Encouraged independence by teaching daily living skills such as budgeting, cooking, cleaning.
- Provided emotional support to people supported during difficult times or crises situations.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Assisted individuals in development of social skills to become integrated in community.
- Assisted individuals in learning and developing new skills.
- Used approved crisis intervention techniques in emergency situations.
Sales Associate
Kpop Station
08.2022 - 10.2022
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Greeted customers and provided exceptional customer service.
- Organized stockroom shelves according to size, color or style.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Key Holder
Scrubs and Beyond
08.2021 - 08.2022
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
Brand Representative
Ambercrombie & Fitch
11.2019 - 01.2020
- Developed and implemented strategies to increase brand awareness.
- Organized promotional events such as tradeshows, conferences, and webinars.
- Cultivated relationships with potential customers through direct marketing activities.
- Promoted positive company image through superior customer service experiences.
Education
Bachelor of Science - Psychology
Mercy College
05.2022
Diploma -
James Madison High School
06.2018
Skills
- IBM POS
- Caregiving
- Care Plans
- First-aid and CPR
- Client documentation
- ADL support
- Direct Patient Care
- Crisis Management
Certification
- Direct Support Professional Certification (DSP) - National Alliance for Direct Support Professionals.
Interests
Skills
Crisis Intervention
Behavioral support plans
Patient Care software
Microsoft Office suite
Data Entry
Inventory Management
Customer Relationship Management
Time Management
Team Collaboration
Conflict Resolution
Timeline
Group Coordinator
Person Centered Care Services
10.2024 - 11.2024
Direct Support Specialist
Person Centered Care Services
10.2022 - 10.2024
Sales Associate
Kpop Station
08.2022 - 10.2022
Key Holder
Scrubs and Beyond
08.2021 - 08.2022
Brand Representative
Ambercrombie & Fitch
11.2019 - 01.2020
Diploma -
James Madison High School
- Direct Support Professional Certification (DSP) - National Alliance for Direct Support Professionals.
Bachelor of Science - Psychology
Mercy College
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