KEANNA BRICE
Seattle,UNITED STATES
Summary
Experienced and knowledgeable manager working in different restaurant settings. With a track record of achievements and company growth. Very good customer service qualities and team work ethic.
Overview
8
8
years of professional experience
Work History
Coffee Shop Manager
Local Coffee Spot
12.2023 - Current
- Oversaw daily coffee shop operations according to company policies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces a
- Motivated staff to perform at peak efficiency and quality.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
General Manager
Smoothie King
05.2023 - Current
- Analyzed customer feedback and usage data to identify areas for improvement and develop strategies to increase customer loyalty
- Built and managed a high-performance team that achieved all key performance indicators
- Properly conducted inventory and ordered products as needed to reduce waste
- Conducted interviews, on-boarded and trained new employees to correct standards per company
- Implemented feedback and ideas to drive the company forward and higher profits.
Assistant General Manager
Bodega
11.2022 - 05.2023
- Worked hand and hand with the General Manager to ensure all FOH and BOH regulations and protocols are being followed properly
- Helped interviewed and trained new employees
- Managed all cash handling during shift change to ensure it is set for the next team
- Handled all customer complaints to the best of my availability and ensured the customer was satisfied
- Helped in the BOH by being in the Expo station making sure food goes out in the best quality and timely matter.
Pharmacy Technician
Optum Rx
05.2022 - 05.2023
- Efficiently operated the pharmacy computer system to process patient orders and maintain inventory records
- Collaborated with pharmacy staff to ensure smooth daily operations
- Followed safety protocols to ensure the safety of both the vehicle and the technician
- Utilized pharmacy computer systems to enter patient and prescription data
Pharmacy Technician
Unity Express Pharmacy
07.2021 - 08.2022
- Assisted pharmacists in preparing and dispensing medications, IV solutions, and infusion therapies
- Processed insurance claims and payments
- Organized and labeled prescription medications in an efficient and accurate manner
- Verified accuracy of patient records, entered data into pharmacy system, and updated patient profiles
- Provided support to pharmacists in filling and dispensing medications
- Implemented a system for tracking and managing controlled substances, ensuring compliance with state and federal regulations
- Collaborated with other healthcare providers to ensure accurate and timely communication of patient information
Pharmacy Technician
CVS
07.2020 - 08.2022
- Maintained patient records, ensuring accuracy and confidentiality of information
- Acted as a liaison between patients, doctors, and insurance companies to ensure accurate and timely medication delivery
- Conducted quality control checks on all prescription medications prior to dispensing
- Organized and labeled prescription medications in an efficient and accurate manner
- Processed insurance claims and payments
- Assisted pharmacists in preparing and dispensing medications, IV solutions, and infusion therapies
Shift Leader
Menchies Frozen Yogurt
02.2016 - 10.2018
- Trained and coached new hires, resulting in a team of highly skilled and motivated employees
- Was the first group of employees as it was a newly opened store so we set most of the ground rules and cheat sheets to help further down the road
- This was my first job and it allowed me to learn time management skills and quality customer service
Education
Diploma - Land
Sunlake Highschool
Santa Fe Community college
Associate of Arts And Sciences -
Pasco Hernando State Colllge
Skills
- Critical thinking and problem
- Solving
- Fast Learner
- Effective Team Leader
- Customer Service Skills
- Hard Working
- Time Management
- Highly organized and efficient
Timeline
Coffee Shop Manager
Local Coffee Spot
12.2023 - Current
General Manager
Smoothie King
05.2023 - Current
Assistant General Manager
Bodega
11.2022 - 05.2023
Pharmacy Technician
Optum Rx
05.2022 - 05.2023
Pharmacy Technician
Unity Express Pharmacy
07.2021 - 08.2022
Pharmacy Technician
CVS
07.2020 - 08.2022
Shift Leader
Menchies Frozen Yogurt
02.2016 - 10.2018
Diploma - Land
Sunlake Highschool
Santa Fe Community college
Associate of Arts And Sciences -
Pasco Hernando State Colllge
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