Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Joseph Adams

MIDDLETOWN,DE

Summary

I'm extremely passionate about cars, especially Audi - I actually own a few of them! I attend car shows and meets regularly, as it is my utmost passion. I see myself in this business and would love to learn the ins and outs of it, with the aim of making it my career. I also enjoy taking care of people and have a lot of experience in hospitality. I am a hardworking and committed individual, with a strong ambition to succeed in my career. I am eager to obtain a brand specialist or sales position, and willing to do whatever it takes to achieve success in this field. I can promise you will not be disappointed!

Overview

4
4
years of professional experience

Work History

Coffee Shop Manager

The Well Coffeehouse
Hockessin, DE
10.2023 - Current
  • Developed innovative strategies for increasing sales and improving customer service.
  • Supervised cashiers and baristas to ensure accuracy of orders and customer satisfaction.
  • Oversaw all employee training programs related to coffee preparation, customer service, and store policies.
  • Addressed customer complaints promptly and professionally, resolving issues effectively.
  • Tracked customer feedback through surveys and other methods to improve services offered in the store.
  • Provided leadership by setting a positive example for staff members in terms of attitude, attendance, punctuality, appearance, work ethic and job knowledge.

Jet Ski Tour Guide

dewey beach water sports
Dewey, DE
06.2023 - 09.2024
  • Maintained a positive attitude and enthusiasm when interacting with guests.
  • Ensured visitors had an enjoyable experience by providing interesting facts and stories related to tour sites.
  • Greeted visitors upon arrival, answered questions regarding tours, travel plans or local area attractions.
  • Adhered to company policies and procedures when dealing with guest complaints or inquiries.
  • Responded promptly to emails from potential customers inquiring about available tours.
  • Worked closely with colleagues in order to provide a high level of service throughout the duration of the tour.
  • Displayed strong public speaking and communication skills to facilitate high quality guest tours.
  • Developed guest relationships to achieve high level of satisfaction.
  • Led guided tours and informational talks for large groups to showcase attractions and highlights.
  • Created tour programs with focus on providing positive guest experiences.

Car Detailer

outright auto llc
Townsend , DE
05.2020 - 10.2022
  • Cleaned and polished vehicles using wax, polishes, detergents, brushes, water hoses, vacuums and other specialized equipment.
  • Cleans engine compartment by removing grease buildup with degreaser solution.
  • Performed minor touch-up painting on scratched areas of car bodies when necessary.
  • Provided customers with information about their vehicle's condition prior to detailing work being completed.
  • Washed wide range of vehicles each day.

Education

High School Diploma -

Appoquinimink High School
Middletown, DE
06-2023

Skills

  • Customer experience management
  • Budgeting and financial management
  • Marketing and Promotions
  • Sales Tracking
  • Quality Assurance
  • Relationship Building
  • Sales and Marketing
  • Excellent Communication
  • Team building
  • Active Listening
  • Teamwork and Collaboration
  • Problem-solving aptitude
  • Time Management
  • Multitasking
  • Critical Thinking
  • Professionalism
  • Attention to Detail
  • Self Motivation
  • Adaptability and Flexibility
  • Written Communication

Affiliations

  • Hiking/outdoors
  • photography
  • alpine skier
  • golfer
  • car enthusiast
  • community person

Timeline

Coffee Shop Manager

The Well Coffeehouse
10.2023 - Current

Jet Ski Tour Guide

dewey beach water sports
06.2023 - 09.2024

Car Detailer

outright auto llc
05.2020 - 10.2022

High School Diploma -

Appoquinimink High School

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Joseph Adams