Ke'Anna Cooley
Shubuta,MS
Summary
Driven professional with a proven track record at South Central Regional Medical Center, enhancing patient satisfaction and streamlining insurance processes. Expert in patient documentation and customer service, achieving significant improvements in patient care efficiency. Skilled in vital sign monitoring and policy sales, demonstrating a strong ability to meet and exceed employer expectations.
Overview
2
2
years of professional experience
3
3
Certification
Work History
Unit Secretary/Monitor Technician
South Central Regional Medical Center
2023.07 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
Licensed Life Insurance Agent
Primerica
2022.12 - Current
- Educated clients on the importance of life insurance as part of their overall financial planning strategy.
- Streamlined the application process for clients, ensuring timely submission and approval of life insurance policies.
- Conducted comprehensive risk assessments to determine appropriate coverage levels and premium pricing for clients.
Certified Medical Assistant
Anderson Medical Center
2022.05 - 2023.06
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Education
High School Diploma -
Wayne County High School
Waynesboro, MS05.2008
Skills
- Strong Organization
- Customer Service
- Telephone reception
- Vital Sign Monitoring
- Insurance Policy Sales
- Specimens collection and processing
Certification
- CMA - Certified Medical Assistant
- Licensed Life Insurance Agent
- PT - Phlebotomy Technician
References
MarQuita Smith
601-274-0703
Rahem West
601-323-0998
JoQuella Keys
601-452-2145
Sheniell Lynch
601-479-9705
Timeline
Unit Secretary/Monitor Technician
South Central Regional Medical Center
2023.07 - Current
Licensed Life Insurance Agent
Primerica
2022.12 - Current
Certified Medical Assistant
Anderson Medical Center
2022.05 - 2023.06
High School Diploma -
Wayne County High School
- CMA - Certified Medical Assistant
- Licensed Life Insurance Agent
- PT - Phlebotomy Technician
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