Keanna Dix
Clarksville,TN
Summary
Diligent customer service professional with extensive experience in healthcare support, data entry, and insurance verification. Skilled in managing high call volumes and processing client interactions accurately. Expertise in assisting patients with inquiries about benefits and services while maintaining professionalism and empathy. Proven track record of working independently and adhering to protocols to deliver exceptional support.
Overview
4
4
years of professional experience
Work History
Health Insurance Verification Specialist
IQOR
Remote
08.2024 - Current
- Verified insurance information and demographics for patients prior to scheduled medical procedures.
- Communicated with insurance providers to clarify coverage details and requirements.
- Updated electronic health nutrition records with accurate insurance information, and patient data.
- Assisted patients in understanding their insurance benefits and co-payment responsibilities.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
Data Entry Representative
Walmart
Remote
02.2023 - 08.2024
- Entered data accurately into inventory management systems.
- Updated existing databases with new information as needed.
- Prepared weekly and monthly reports based on collected data.
- Verified data by comparing it to source documents.
- Provided excellent customer service when responding to inquiries about entered data or processes used in entering data.
- Reviewed documents for completeness and accuracy before processing.
Customer Service Representative
CBE Companies
(Remote)
08.2021 - 02.2023
- Triaged calls to various departments
- Answered and responded to inbound and outbound customer care calls.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Documented customer interactions in CRM databases.
Education
Associate of Applied Science - IT Network Security
Tennessee State University
Nashville, TN05-2023
Skills
- Claims processing
- Insurance verification
- Data management
- Electronic health records
- Medical terminology
- Customer database systems
- Customer service
- Data entry expert
Technical Skills
- Zoom
- CRM
- Microsoft Office Suite
- Excel
- Word
- Outlook
- MS Teams
- Google Suite
- Powerpoint
Timeline
Health Insurance Verification Specialist
IQOR
08.2024 - Current
Data Entry Representative
Walmart
02.2023 - 08.2024
Customer Service Representative
CBE Companies
08.2021 - 02.2023
Associate of Applied Science - IT Network Security
Tennessee State University