Keanna Hogan
Moneta,VA
Overview
7
7
years of professional experience
Work History
Manager
Chick-fil-A
Roanoke, Virginia
05.2019 - Current
- Trained and supervised team members while enforcing operational policies and compliance standards.
- Developed and implemented training programs to ensure consistent services and procedural accuracy.
- Established efficient workflow procedures to improve efficiency, accountability, and quality control.
- Resolved customer and employee disputes by assessing facts, exercising judgment, and de-escalating conflicts.
- Maintained documentation and enforced quality control standards in accord with company policies.
Student Assistant
Wesley Foundation at Radford University
Radford, Virginia
08.2023 - 12.2024
- Organized and maintained records to ensure accuracy and accessibility.
- Provided administrative support, handling inquires with discretion and professionalism.
- Drafted and responded to professional email correspondence with faculty members and students regarding a variety of issues.
- Supported the planning and execution of campus events, ensuring compliance with university policies.
- Assisted with scheduling, coordination, and administrative support for daily office operations.
Education
J.D. Candidate -
Appalachian School of Law
Grundy, VA05-2028
Bachelor of Science - Psychology
Radford University
Radford, VA12-2024
Timeline
Student Assistant
Wesley Foundation at Radford University
08.2023 - 12.2024
Manager
Chick-fil-A
05.2019 - Current
J.D. Candidate -
Appalachian School of Law
Bachelor of Science - Psychology
Radford University