Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Keanna Huff

Cleburne,TX

Summary

Team leader with a strong record in boosting customer satisfaction and enhancing team efficiency. Expertise in problem-solving and conflict resolution, driving operational excellence in dynamic environments. Experienced in training staff and addressing customer complaints, leading to improved team performance and guest satisfaction. Detail-oriented with a focus on managing team dynamics and optimizing workflows to achieve operational goals.

Overview

2
2
years of professional experience
4
4
Certificates

Work History

Team Lead

Chick-fil-a
Cleburne, Texas
04.2025 - Current
  • Supervised team members to ensure efficient operations and high customer satisfaction.
  • Trained new employees on service standards and food safety protocols.
  • Managed inventory levels for timely stock replenishment and ingredient freshness.
  • Coordinated team schedules to optimize shift coverage during peak hours.
  • Implemented training programs to enhance employee skills and performance consistency.
  • Resolved escalated customer complaints promptly and efficiently.
  • Monitored team progress, enforcing deadlines for timely task completion.
  • Mediated conflicts between employees to facilitate effective resolutions.

Health Medical Office Assistant (Internship)

Woodstock Job Corps Center
Baltimore, MD
04.2024 - 10.2024
  • Facilitated patient check-in and appointment scheduling for efficient operations.
  • Managed electronic health records to ensure accuracy of patient information.
  • Coordinated communication between medical staff and patients regarding treatment plans.
  • Processed insurance verifications and addressed billing inquiries promptly.
  • Organized medical supplies, maintaining inventory levels for seamless workflows.
  • Collaborated with team members to improve office efficiency and patient care services.
  • Collected co-payments and verified insurance coverage during patient check-in.
  • Adhered to HIPAA guidelines to protect confidentiality of patient information.

Front of House Team Member

Chick-fil-a
Cleburne, Texas
08.2023 - 02.2024
  • Greeted and welcomed guests to create a positive first impression.
  • Maintained cleanliness and organization of lobby, dining area, and restrooms.
  • Processed transactions accurately using point-of-sale systems for orders and payments.
  • Collaborated with team members to ensure smooth service during peak hours.
  • Resolved customer complaints promptly to enhance guest satisfaction.
  • Assisted servers with food service and cleaning duties to optimize dining experiences.
  • Monitored guest satisfaction levels throughout meal services to identify improvement areas.
  • Implemented strategies to improve service efficiency and uphold company standards.

Education

GED -

Homeschooled
Mexia, TX
09-2021

Skills

  • Team leadership
  • Customer service
  • Communication skills
  • Problem solving
  • Interpersonal skills
  • Time management
  • Customer focus
  • Attention to detail
  • Complaint resolution
  • Cash handling

Certification

Certified Electronic Health Records Specialist-NHA

Timeline

Team Lead

Chick-fil-a
04.2025 - Current

Health Medical Office Assistant (Internship)

Woodstock Job Corps Center
04.2024 - 10.2024

Front of House Team Member

Chick-fil-a
08.2023 - 02.2024

GED -

Homeschooled
Keanna Huff