Keanna Mapakoi
Domino's Pizza
CHESAPEAKE,VA
2
years of professional experience
Customer-focused manager with strength in team leadership, staff training, and fast-paced store operations. Skilled in scheduling, task delegation, and quick problem-solving to support accurate service, safe practices, and smooth daily workflow.
Work History
Manager
1 Year 2 Months- Supervised daily store operations, ensuring consistent service, food quality, and order accuracy.
- Scheduled staff shifts to maintain coverage during peak delivery and carryout periods.
- Trained team members on point-of-sale procedures, food preparation, and customer service standards.
- Monitored inventory levels and coordinated supplies to support uninterrupted kitchen production.
- Resolved customer concerns promptly, protecting satisfaction and repeat business.
- Enforced food safety, sanitation, and cash-handling procedures throughout shift operations.
- Coordinated kitchen and delivery workflows to improve order turnaround and service consistency.
- Reviewed performance issues and coached employees to strengthen accountability and team productivity.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Customer Service Representative
4 Months- Answered customer calls and entered carryout, delivery, and online orders accurately into POS system.
- Resolved order issues promptly, maintaining calm communication during complaints, substitutions, and delivery delays.
- Coordinated with kitchen and delivery teams to ensure timely order preparation and dispatch.
- Processed cash, card, and digital payments while balancing drawer accuracy at shift close.
- Suggested menu items, specials, and add-ons to improve customer satisfaction and order accuracy.
- Monitored order status and updated customers on preparation, pickup, and delivery timing.
- Supported front counter operations by greeting guests and managing high-volume service periods efficiently.
- Maintained clean work areas and followed food safety, sanitation, and store procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma
Skills
Customer service
Team leadership
Time management
Decision-making
Inventory management
Staff training and development
Task assignment
Operational oversight
Timeline
Manager
Domino's Pizza
08.2025 - CurrentRead More
Customer Service Representative
Domino's Pizza
04.2025 - 08.2025Read More
Grassfield Highschool
High School Diploma
Read More