KEANNA OUTLAW
Greenville,United States
Summary
Motivated professional with extensive experience in administrative support and customer service within fast-paced environments. Demonstrates strong communication, organization, and problem-solving skills, effectively managing multiple priorities with accuracy. Quick learner, adaptable to new systems and responsibilities, committed to delivering quality service. Seeking opportunities to leverage experience and strong work ethic while pursuing professional growth.
Overview
5
5
years of professional experience
Work History
Income Maintenance Caseworker 2
Nash County DSS
Greenville, N.C.
10.2025 - Current
- Managed Medicaid applications while ensuring compliance and timely processing.
- Reduced processing time to enhance service efficiency.
- Streamlined workflows across departments using analytical skills to enhance processing efficiency.
- Resolved eligibility issues to enhance client satisfaction and ensure timely access to services.
- Collaborated with teams to optimize policy implementation strategies.
- Facilitated Medicaid applications for families, ensuring prompt approvals and access to health services.
- Evaluated eligibility criteria and documentation, facilitating accurate case determinations and reducing data entry errors.
- Educated clients on program benefits and application processes, resulting in increased enrollment.
Family & Children Medicaid
Family & Children Medicaid, Hertford County
Winton, N.C.
06.2023 - 10.2025
- Manage Medicaid applications, ensuring timely processing and improved healthcare access.
- Collaborate with community groups to enhance outreach and bolster family support networks.
- Analyze case data to identify trends, driving targeted service improvements and client satisfaction.
- Implement digital tracking for case management, boosting efficiency and cutting processing times.
- Guide families through Medicaid processes, providing support and clear information.
Residential Counselor
Eckerd Connects
Manson, N.C.
07.2021 - 09.2025
- Provided empathetic support to residents, fostering a safe environment that encouraged personal growth and emotional well-being.
- Implemented personalized care plans for residents, achieving measurable improvements in their social skills and overall engagement.
- Coordinated with multidisciplinary teams to address residents' needs, ensuring comprehensive support and effective communication.
- Monitored and assessed resident behavior, utilizing data-driven insights to adapt strategies and enhance individual outcomes.
- Developed recreational activities that promoted teamwork and communication, resulting in marked gains in resident interaction and satisfaction.
Behavioral Technician
Aces For Autism
Greenville, N.C.
01.2022 - 01.2023
- Implement behavior plans, achieving measurable progress in client development.
- Monitor client interactions, ensuring consistent adherence to therapeutic strategies.
- Facilitate skill-building activities, contributing to significant improvements in client abilities.
- Collaborated with therapists and families to track progress, ensuring cohesive support strategies and strengthening community ties.
- Monitored and documented client behavior patterns, providing data-driven insights to optimize treatment plans and enhance effectiveness.
Education
General prep -
Hertford County High
Ahoskie, NC06-2025
Skills
- Advocacy for clients
- Process optimization
- Collaborative teamwork
- Service excellence
- Effective time management
- Case handling and documentation
- Policy execution
- Data management and entry
- Interview techniques
- Client education
ADDITIONAL INFORMATION
- Community Involvement
- Strong passion to help and serve community through volunteering at food pantry, local gatherings and services.
- Volunteer Cheer Coach-Ahoskie Rec Department
- Volunteer Dance Coach-Ahoskie Cheer Force
- Volunteer Auxiliary Coach-Hertford County High School
Timeline
Income Maintenance Caseworker 2
Nash County DSS
10.2025 - Current
Family & Children Medicaid
Family & Children Medicaid, Hertford County
06.2023 - 10.2025
Behavioral Technician
Aces For Autism
01.2022 - 01.2023
Residential Counselor
Eckerd Connects
07.2021 - 09.2025
General prep -
Hertford County High