David Carrion JR
Philadelphia,PA
Summary
As an Income Maintenance Caseworker, I have a deep passion for giving exceptional customer service. As a worker who assists low income families, my communication and connection to the client is vital to offer an informative and helpful experience. My role is to assist clients through the application process for SNAP, Medical, and Cash assistance. My experience working with non-citizens helps me become adept to different cultures and sharpens my ability to connect with any person.
Overview
3
3
years of professional experience
Work History
Income Maintenance Caseworker
Department of Public Welfare
04.2022 - Current
- Establish rapport with clients to build interpersonal relationships and provide accurate customer service
- Interview and guide the application process for clients to fulfill all requirements that are needed
- Discuss options with the client whenever they are ineligible for State and Federal benefits
- Review policy to ensure that each case is being properly handled based on up-to-date information regarding state and federal law
- Manage a caseload of up to 30 clients including phone calls from past clients who asks questions about their case record
HealthCare Education Specialist
Accolade
07.2021 - 11.2021
- Educated members to navigate the complex health care system via phone and digital messaging
- Diagnosed issues with billing and described how medical payments were received
- Located doctors, and providers closest to the client to provide convenient care for them
- Informed members how they could optimize benefit packages and utilize third-party vendors appropriately
- Handled inbound calls of up to 15 clients a day where client's questions were resolved or referred to other management
Education
Bachelor of Arts in Communication Studies -
West Chester University of Pennsylvania
West Chester, PASkills
- Bi-Lingual: I'm able to communicate with Spanish and English speakers efficiently
- Interpersonal Communication: I work with a variety of ethnicities and cultures which has given me the ability to connect with people who are different then me
- Problem-Solving: I work diligently with people to resolve any issue from start to finish
- Management: I make sure that my work is easily available and trackable
- Organizational: I assign my tasks (completed and unfinished) to the appropriate folders that way I can check back on the work as needed
- Customer Service: I ensure that the clients that I work feel that they are important It's more about the experience than getting the job done
Extracurricular Activities
Green City Greens - Community Cleanup, Co-Founder, Volunteer
06/01/20-Present
- Devise projects to effectively promote environmental goals in community spaces in Bensalem and Philadelphia
- Lead groups of 5-10 people to engage in workshops, community cleanups, and projects within green spaces
- Built a network with community gardens that allow us to facilitate volunteers to different locations
- Provide a space for artists in the community to promote their talents and build stronger community bonds
Timeline
Income Maintenance Caseworker
Department of Public Welfare
04.2022 - Current
HealthCare Education Specialist
Accolade
07.2021 - 11.2021
Bachelor of Arts in Communication Studies -
West Chester University of Pennsylvania
Similar Profiles
Juliana TaperJuliana Taper
Income Maintenance Caseworker at Department of Public WelfareIncome Maintenance Caseworker at Department of Public Welfare
Mary HannahMary Hannah
Income Maintenance Caseworker at Department of Public WelfareIncome Maintenance Caseworker at Department of Public Welfare
Raquel CastilloRaquel Castillo
Institutional Parole Agent 2 at Commonwealth of Pennsylvania – Department of Corrections – PA Parole BoardInstitutional Parole Agent 2 at Commonwealth of Pennsylvania – Department of Corrections – PA Parole Board