KeAnna Sheets
Roanoke,Virginia
Summary
Developed leadership and conflict resolution skills in customer-focused environment. Proven ability to manage and motivate teams to deliver exceptional service while improving operational efficiency. Seeking to transition into new field where these transferable skills can be leveraged to drive success and achieve organizational goals.
Work History
Customer Service Team Lead
Foodlion Grocery Store
02 2024 - Current
- operate customer service desk
- western union transfer and receive money services, utility bill pay services
- VA Lottery sales and ticket redemption(s)
- money order services
- issue cash refunds, exchanges
- propane sales
- check cashing services
- operate telephone and head set
- administer breaks to cashiers
- assist cashiers with bagging/loading items into patrons cart
- run necessary reports
- coinstar operations
Education
High-school Diploma - General Studies
06.2011
- obtained GED
Skills
- Professional telephone demeanor
- Customer Relations
- Retail store support
- POS systems expert
- Interpersonal communications
- Creative problem solving
- Staff education and training
- Cash Handling
- Report preparation
- Money handling abilities
- Staff Management
Timeline
Customer Service Team Lead - Foodlion Grocery Store
02 2024 - Current
Brentsville district highschool - High-school Diploma, General Studies