Keanu Edwards
Colorado Springs,CO
Summary
Dedicated professional with strong customer service and leadership experience, seeking a role in law enforcement. Skilled in communication, problem solving, and conflict resolution, excelling in high-pressure situations. Committed to community service, ensuring public safety and upholding the law with integrity and respect.
Overview
1
1
Certification
3
3
years of post-secondary education
10
10
years of professional experience
Work History
PARATRANSIT BUS DRIVER
MOUNTAIN METROPOLITAN TRANSPOTATION
05.2023 - Current
- Ensure passengers' safety during transport and follow all traffic and transit regulations.
- Assisted passengers, including those using wheelchairs or walkers, in safe boarding and exiting of the vehicle.
- Picked up and dropped off passengers according to assigned routes and schedules, ensuring professional and courteous interactions.
- Conduct pre and post trip vehicle inspections to ensure safety and cleanliness.
- Collected fares from passengers during trips and validated tickets.
- Maintained accurate records of trips, passenger counts, and incidents to ensure compliance and improve service reliability.
SHIFT SUPERVISOR
FREDDY'S FROZEN CUSTARD & STEAKBURGERS
08.2022 - 05.2023
- Supervised front end operations, leading team training and development.
- Supervise front end operation and team leadership and training.
- Oversee daily operations which include managing cash register functions while supervising store operations team members.
- Ensured organized and clean workspace.
- Ensured customer satisfaction through effective communication with customers and team members.
SHIFT SUPERVISOR
McDONALD'S
05.2022 - 08.2022
- Directed team members during shifts to ensure smooth operations. Provided ongoing updates and clear guidance to team members during shifts.
- Onboarded and developed new crew members to enhance team integration. Assisted in onboarding and training new crew members to ensure effective integration.
- Adjusted to busy rushes and staff shortages effectively. Addressed high-volume customer rushes and unexpected staff shortages to ensure smooth operations.
- Resolved escalated guest concerns, ensuring satisfaction and loyalty. Resolved escalated guest concerns professionally to uphold customer satisfaction.
ASSISTANT MANAGER
FREDDY'S FROZEN CUSTARDS & STEAKBURGERS
02.2021 - 05.2022
- Supervised front end operations while leading and training team members.
- Oversee daily operations which include managing cash register functions while supervising store operations team members.
- Oversee daily operations which include managing cash register functions while supervising store operations team members.
- Maintained cleanliness and organization in store to ensure a welcoming environment.
- Ensured store cleanliness by regularly organizing merchandise and maintaining tidy displays.
CUSTOMER SERVICE REPRESENTATIVE TO MANAGER
POPEYE'S RESTURANTS
07.2017 - 11.2021
- Led and managed team members to achieve operational goals. Supervise, train and motivate crew members.
- Resolved staffing, food, and service issues promptly to maintain customer satisfaction.
- Modified workflows during peak hours to maintain service quality.
- Oversaw inventory and supplies to uphold food prep standards and operational efficiency.
- Adapted to high-pressure situations during peak hours. handle busy rushes, unexpected staff shortages or delivery delays.
DELIVERY DRIVER
UBER EATS, DOORDASH, POSTMATES
03.2021 - 08.2021
- Provided polite, professional, and friendly customer service during food handoffs, enhancing customer satisfaction.
- Utilized GPS and maps effectively to navigate to delivery locations, ensuring timely arrivals.
- Employed navigation tools to deliver orders accurately and on time, contributing to overall service reliability.
CUSTOMER SERVICE REPRESENTATIVE
DOMINO'S
10.2016 - 07.2017
- Multitasked to handle calls, take orders, and assist walk-in customers simultaneously.
- Applied basic math skills to ensure precise processing of cash and card payments. Managed cash handling tasks efficiently, Provided accurate change to customers and processed card payments.
- Applied basic math skills to ensure precise processing of cash and card payments. handle cash, give correct change and process card payments.
- Implemented time management strategies to efficiently handle fast-paced order flows. Keeping up with fast paced order flows.
- Collaborated with drivers, cooks, and shift leaders to ensure smooth operations.
Education
Certificate - MULTIMEDIA GRAPHIC DESIGN
PIKES PEAK COMMUNITY COLLEGE
Colorado Springs, CO 08.2018 - 05.2020
DIPLOMA -
AIR ACADAMEDY HIGH SCHOOL
Colorado Springs, CO 08.2016 - 05.2018
Skills
- Safety compliance
- Customer Relationship Management
- Inventory Control
- Team Leadership
- Leadership & Team Collaboration
- Effective communication
- Problem solving
- Adaptability and Flexibility
- Multitasking and organization
- Conflict resolution
- Customer service
- Microsoft Office
- Ethical Judgment and integrity
Certification
Food handlers certification.
LANGUAGES
English (Fluent)
Timeline
PARATRANSIT BUS DRIVER
MOUNTAIN METROPOLITAN TRANSPOTATION
05.2023 - Current
SHIFT SUPERVISOR
FREDDY'S FROZEN CUSTARD & STEAKBURGERS
08.2022 - 05.2023
SHIFT SUPERVISOR
McDONALD'S
05.2022 - 08.2022
DELIVERY DRIVER
UBER EATS, DOORDASH, POSTMATES
03.2021 - 08.2021
ASSISTANT MANAGER
FREDDY'S FROZEN CUSTARDS & STEAKBURGERS
02.2021 - 05.2022
Certificate - MULTIMEDIA GRAPHIC DESIGN
PIKES PEAK COMMUNITY COLLEGE
08.2018 - 05.2020
CUSTOMER SERVICE REPRESENTATIVE TO MANAGER
POPEYE'S RESTURANTS
07.2017 - 11.2021
CUSTOMER SERVICE REPRESENTATIVE
DOMINO'S
10.2016 - 07.2017
DIPLOMA -
AIR ACADAMEDY HIGH SCHOOL
08.2016 - 05.2018