Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
References
Timeline
Generic

Melisendro Ortega

Salt Lake City

Summary

Dynamic professional with extensive experience as a Paratransit Bus Operator at Utah Transit Authority, excelling in vehicle operation and customer service. Proven track record in safety compliance and schedule management, ensuring timely and efficient transport. Recognized for enhancing passenger satisfaction through effective communication and problem resolution.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Paratransit Bus Operator

Utah Transit Authority
Salt Lake City
07.2016 - Current
  • Operated paratransit vehicles to transport passengers safely and efficiently.
  • Ensured compliance with safety protocols and regulations during operations.
  • Managed schedules to ensure timely pickups and drop-offs for passengers.
  • Provided excellent customer service by addressing passenger inquiries and concerns.

General Manager

McDonald's Restaurant
Brigham City
06.2007 - 07.2016
  • Managed daily operations to ensure efficient restaurant functioning.
  • Trained and supervised staff to enhance service quality and teamwork.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Tracked monthly sales to generate reports for business development planning.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.

U.S. Army

United States Army
06.1998 - 01.2006
  • Managed crisis communications and prepared responses for potential issues.
  • Collaborated with cross-functional teams to align messaging across departments.
  • Delivered high-quality communications materials and tactics to create emotional connections with target audiences.

Education

BBA - Business Administration And Management

Hamburger University
Chicago, IL
08-2007

High School Diploma -

Cajon High School
San Bernardino, CA
06-1998

Skills

  • Vehicle operation
  • Customer service
  • Safety compliance
  • Schedule management
  • Route planning
  • Dispatch coordination

Accomplishments

  • Awarded The I Am UTA Award
  • Half a Million Accident Free
  • 9 years Accident Free

Languages

English
Professional
Spanish
Limited

Certification

  • Class B Licenses

References

References available upon request.

Timeline

Paratransit Bus Operator

Utah Transit Authority
07.2016 - Current

General Manager

McDonald's Restaurant
06.2007 - 07.2016

U.S. Army

United States Army
06.1998 - 01.2006

BBA - Business Administration And Management

Hamburger University

High School Diploma -

Cajon High School

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