Keara Brown
McCalla,AL
Summary
Motivated and detail-oriented professional currently studying to obtain an All-Lines Insurance Adjuster License. Seeking an entry-level claims or trainee adjuster position where I can apply strong analytical skills, customer service experience, and knowledge of insurance principles to support efficient claims processing and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Warehouse Return Associate
ManpowerGroup
McCalla, AL
06.2025 - 03.2026
- Processed store closure and customer returns
- Inspected and sorted returned merchandise
- Scrapped damaged products and restocked sellable items
- Updated inventory and maintained accurate records
- Handled hazardous materials (HAZMAT) safely and in compliance with regulations
- Maintained organized and safe return area
Divorce Case Associate
Partners Personel
Birmingham, AL
06.2024 - 05.2025
- Processed mail-based divorce cases for all 50 states, ensuring compliance with state-specific requirements
- Received, reviewed, and prepared legal documents, including proper binding and organization
- Served divorce papers via certified and standard mail
- Updated account status and tracked case progress in internal systems
- Prepared and sent completed paperwork and money orders to courts and/or spouses
- Communicated with clients, courts, and spouses via phone and email
- Maintained accurate filing systems and organized physical and digital case files
- Managed outgoing mail, tracked deliveries, and closed completed files while maintaining confidentiality
Operations Coordinator II
Ryder Integrated Logistics
Homewood, AL
11.2022 - 04.2023
- Performed clerical functions, including receiving, classifying, reconciling, consolidating, and summarizing documents and information.
- Maintained accurate records and logs ensuring completion and accuracy of information.
- Set up and maintained files and records, improving accessibility and efficiency.
- Provided administrative support to the department, including filing, typing, opening mail, and answering phones.
Sales Service and Distribution Associate
United States Postal Service
McCalla, AL
12.2019 - 10.2022
- Responded to customer claims and inquiries, resolving issues promptly and maintaining high levels of customer satisfaction.
- Provided information to the public regarding postal regulations, ensuring compliance and understanding.
- Utilized computerized systems to process packages and accountable mail, ensuring accurate tracking and delivery.
- Determined special interest and referred customers to sales and promotional programs, leading to 15% increase in sales.
Dispatcher
Concentrix LLC
Birmingham, AL
03.2015 - 11.2019
- Located, negotiated, and booked loads for dry van, flatbed, and power-only trucks.
- Communicated load information to drivers, brokers, and shippers, ensuring smooth operation.
- Maintained spreadsheets and completed carrier packets accurately and effectively.
- Obtained clear and legible proof of deliveries from drivers, ensuring accurate documentation.
- Ensured timely and safe delivery of loads, achieving an on-time delivery rate of 98%.
Education
High School Diploma - All-Lines Adjuster License preparation
Adjuster Pro
06-2026
Xactimate -
Adjuster Pro
06-2026
Skills
- Negotiation
- Time Management
- Attention to detail
- Interpersonal
- Customer Service
- Strong written and verbal communication
- Computer Literacy
- Critical thinking
- Active listening
- Highly motivated
- Multitasking and organization
- Empathy
Certification
Certified Notary Public
State of Alabama
Timeline
Warehouse Return Associate
ManpowerGroup
06.2025 - 03.2026
Divorce Case Associate
Partners Personel
06.2024 - 05.2025
Operations Coordinator II
Ryder Integrated Logistics
11.2022 - 04.2023
Sales Service and Distribution Associate
United States Postal Service
12.2019 - 10.2022
Dispatcher
Concentrix LLC
03.2015 - 11.2019
High School Diploma - All-Lines Adjuster License preparation
Adjuster Pro
Xactimate -
Adjuster Pro