Keara Smith
Tuscaloosa,AL
Summary
Personable and compassionate individual with natural affinity for animals, dedicated to providing top-tier care in kennel environment. Possesses foundational understanding of animal behavior and health, coupled with skills in maintaining clean and safe living spaces. Aims to ensure well-being and comfort of all animals under care, fostering positive and nurturing environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress
David's food & spirits
Pontiac, MI
06.2023 - Current
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
- Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
- Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
- Collaborated with team members to create a positive dining experience for guests by assisting with table setup, refilling drinks, clearing plates, and resetting tables
- Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
- Assisted in training new waitstaff on restaurant policies/procedures as well as menu knowledge to ensure consistent quality of service
Dog Groomer
Paws & Claws
Pontiac, MI
02.2024 - 01.2026
- Provided professional grooming services to a diverse range of dog breeds, ensuring each pet received personalized care and attention
- Performed bathing, brushing, and styling techniques based on individual breed standards and client preferences
- Utilized specialized tools and equipment to safely trim nails, clean ears, and maintain proper hygiene for dogs
- Implemented effective handling techniques to ensure the safety and comfort of dogs during grooming sessions
- Developed strong relationships with clients by actively listening to their needs and providing exceptional customer service
- Managed appointment scheduling system efficiently, maximizing productivity while accommodating client preferences
- Safely handled aggressive or difficult-to-groom dogs using behavior modification strategies learned through extensive training
- Cultivated a loyal clientele base through consistent delivery of high-quality workmanship combined with exceptional customer service
Kennel Technician
LIVINGSTON COUNTY HUMANE SOCIETY
Pontiac, MI
09.2023 - 07.2024
- Provided compassionate care and attention to animals in a kennel setting, ensuring their comfort and well-being
- Assisted veterinarians with various procedures including vaccinations, blood draws, and wound dressings
- Administered medications as directed by veterinarians, maintaining accurate records of dosage and frequency
- Monitored the health and behavior of animals, promptly reporting any concerns or changes to veterinary staff
- Maintained cleanliness and sanitation of kennels, exam rooms, and common areas to prevent the spread of disease
- Assisted in restraining animals during examinations or treatments to ensure safety for both the animal and veterinary staff
- Educated pet owners on basic animal care practices such as grooming, nutrition, exercise routines, etc
- Handled incoming phone calls from clients regarding appointments, medication refills, or general inquiries
- Restrained aggressive or fearful animals using appropriate handling techniques
- Aided in euthanasia procedures with compassion while providing support to grieving pet owners
Education
Associate's degree - Business
Heartland Community College
Normal, IL01.2026
High school diploma - undefined
Pontiac High School
Pontiac, IL05.2024
Skills
- Serving
- Customer service
- Time management
- Restaurant experience
- Animal care
- Animal restraint techniques
- Animal handling expertise
- Veterinary assistance
- Animal bathing
Certification
Driver's License
Timeline
Dog Groomer
Paws & Claws
02.2024 - 01.2026
Kennel Technician
LIVINGSTON COUNTY HUMANE SOCIETY
09.2023 - 07.2024
Waitress
David's food & spirits
06.2023 - Current
High school diploma - undefined
Pontiac High School
Associate's degree - Business
Heartland Community College