SARAH WIGINGTON
Springville,UT
Summary
Diligent customer service professional with 20 years of experience in various roles, including delivery driving, warehouse management, and front desk operations. Proven track record of providing exceptional customer service, resolving issues promptly, and maintaining a clean and organized work environment. Skilled in cash handling, order fulfillment, and inventory management. Possesses a strong attention to detail and ability to work efficiently in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Waitress
IHOP
06.2025 - Current
- Provided attentive service by taking accurate orders and delivering food promptly.
- Maintained cleanliness in the dining area, ensuring a welcoming atmosphere for guests.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Improved team workflow through clear communication and coordination with fellow staff members.
- Utilized POS system for accurate transaction processing and cash handling procedures.
- Followed food safety guidelines to maintain health standards within the restaurant environment.
- Assisted in training new waitstaff on service protocols and menu knowledge effectively.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Delivery Driver
Papa Johns
03.2025 - 07.2025
- Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
- Ensured the safe handling and transportation of fragile or perishable items
- Collaborated with dispatchers to coordinate daily delivery schedules
- Provided excellent customer service by addressing inquiries and concerns promptly and professionally
- Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
- Followed established safety protocols for loading/unloading packages or goods from the vehicle
- Utilized GPS navigation systems or maps to determine optimal routes for deliveries
- Efficiently handled cash transactions when required for COD (Cash on Delivery) orders
- Received multiple commendations from customers for exceptional service
- Maintained a clean driving record throughout employment tenure
- Demonstrated strong problem-solving skills when faced with unexpected road closures or traffic delays
- Assisted in warehouse operations during downtime periods as needed
Sales Lead
Journeys
11.2024 - 03.2025
- Beat my sales goal at every shift
- Promoted to co manager after a month
- Helped associates meet their sales goals
- Improved my customer service skills
- First time working with commission
Delivery Driver
Papa John's
11.2023 - 10.2024
- Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
- Ensured the safe handling and transportation of fragile or perishable items
- Collaborated with dispatchers to coordinate daily delivery schedules
- Provided excellent customer service by addressing inquiries and concerns promptly and professionally
- Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
- Followed established safety protocols for loading/unloading packages or goods from the vehicle
- Utilized GPS navigation systems or maps to determine optimal routes for deliveries
- Efficiently handled cash transactions when required for COD (Cash on Delivery) orders
- Received multiple commendations from customers for exceptional service
- Maintained a clean driving record throughout employment tenure
- Demonstrated strong problem-solving skills when faced with unexpected road closures or traffic delays
- Assisted in warehouse operations during downtime periods as needed
Amazon Warehouse Associate
Amazon Warehouse
11.2023 - 03.2024
- Processed and fulfilled customer orders with a high level of accuracy and efficiency
- Utilized warehouse management system to track inventory levels, locate products, and update order statuses
- Performed quality checks on incoming and outgoing shipments to ensure product integrity
- Collaborated with cross-functional teams to resolve any order discrepancies or issues in a timely manner
- Maintained a clean and organized work area, following safety protocols at all times
- Assisted in inventory counts and cycle counts to maintain accurate stock levels
- Trained new team members on warehouse procedures, safety guidelines, and equipment operation
- Ensured compliance with company policies and procedures regarding shipping/receiving operations
- Implemented barcode scanning system for improved tracking of returned items
Cashier/Customer Service
Holiday Oil Convenience Stores
10.2022 - 10.2023
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Collaborated with the store management team to resolve pricing discrepancies or product returns
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Contributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers or colleagues
- Assisted in inventory management by monitoring stock levels at the checkout counter
- Trained new employees on operating cash registers effectively
- Resolved customer complaints regarding pricing errors or product availability with professionalism
- Performed opening/closing duties including counting money in the register before/after shifts
- Maintained confidentiality of sensitive financial information during transactions
- Achieved consistently high scores on mystery shopper evaluations through exceptional service delivery
- Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
- Developed rapport with regular customers by remembering their preferences and providing personalized service
- Collaborated with the loss prevention team to identify and prevent fraudulent activities at the checkout counter
- Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining
Housekeeper
Hilton Garden Inn
05.2022 - 10.2022
- Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests
- Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
- Implemented efficient cleaning techniques to complete tasks in a timely manner while maintaining quality results
- Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction
- Collaborated with the front desk team to prioritize room assignments based on guest preferences and special requests
- Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively
- Followed established safety procedures when handling cleaning chemicals and equipment to maintain a safe working environment
- Assisted with the training of new housekeeping staff members on proper cleaning techniques and hotel policies
- Coordinated with maintenance department for repairs or replacements of damaged furniture or fixtures in guest rooms
- Collaborated with other departments such as laundry services or concierge to provide seamless customer service experience for guests
- Adhered strictly to confidentiality guidelines when entering occupied rooms or handling personal belongings left behind by guests
- Received recognition from management for consistently achieving high scores on cleanliness inspections conducted by supervisors
- Assisted guests with special requests or inquiries regarding housekeeping services, providing prompt and courteous assistance
- Coordinated with maintenance team to promptly address any repairs or maintenance issues in guest rooms
Home Depot Associate
The Home Depot
10.2019 - 05.2022
- Worked closely with asset protection to stop theft and loss of inventory.
- Implemented new procedures to keep store open during Covid. Worked curbside pickup to reduce the amount of customers in the store.
- Provided exceptional customer service at the front desk, ensuring a positive experience for all guests
- Efficiently managed high volume of incoming calls and directed them to the appropriate departments
- Greeted visitors and assisted with check-in process, maintaining a friendly and welcoming atmosphere
- Resolved customer complaints or issues promptly and effectively, ensuring customer satisfaction
- Maintained accurate records of guest information, reservations, and transactions in the system
- Managed cash handling procedures including processing payments, issuing refunds, and reconciling daily transactions
- Collaborated with other departments to ensure smooth operations and seamless communication throughout the organization
- Provided support to team members by answering questions, providing guidance on policies/procedures, and offering training when needed
- Developed strong product knowledge to effectively answer inquiries about services offered by the company
- Maintained a clean and organized front desk area to create a professional environment for guests
- Responded promptly to email inquiries or requests from customers in a professional manner
- Utilized problem-solving skills to handle difficult situations or irate customers calmly and efficiently
- Trained new front desk staff members on company policies/procedures and provided ongoing support as needed
- Consistently achieved high levels of customer satisfaction through attentive service and personalized interactions
- Maintained confidentiality of sensitive guest information and ensured compliance with data protection regulations
- Served as point of contact for VIP guests, providing personalized service and addressing any special requests
- Collaborated with the sales team to upsell additional services or packages to guests, resulting in increased revenue
Server
Black bear diner
07.2018 - 09.2019
- Demonstrated exceptional multitasking skills during peak hours, accurately managing 9+ tables
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Adhered to all food safety regulations to ensure the health and well-being of customers
- Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
- Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
Education
High school diploma - undefined
Timpanogos High School
Orem, UT05-2006
Skills
- Loss Prevention
- Shipping & Receiving
- Delivery Driver Experience
- Forklift
- Food processing
- Customer service
- Pallet Jack
- Materials Handling
- Cleaning
- Hotel experience
- Load & Unload
- Upselling
- Warehouse Management
- Food handling
- Serving
- Sales
- Cash handling
- Order Picking
- Merchandising
- Hotel cleaning
- Cash register
- Driving
- Warehouse Experience
Timeline
Waitress
IHOP
06.2025 - Current
Delivery Driver
Papa Johns
03.2025 - 07.2025
Sales Lead
Journeys
11.2024 - 03.2025
Delivery Driver
Papa John's
11.2023 - 10.2024
Amazon Warehouse Associate
Amazon Warehouse
11.2023 - 03.2024
Cashier/Customer Service
Holiday Oil Convenience Stores
10.2022 - 10.2023
Housekeeper
Hilton Garden Inn
05.2022 - 10.2022
Home Depot Associate
The Home Depot
10.2019 - 05.2022
Server
Black bear diner
07.2018 - 09.2019
High school diploma - undefined
Timpanogos High School