Trinity Gaston
Peoria,IL
Summary
Motivated employee with knowledge in food and clothing sales. Friendly, and can remain calm in a busy, fast paced work environment. Skilled at multitasking, being organized, and dependable in any work environment.
Overview
4
4
years of professional experience
Work History
Waitress
Weavers Fresh Food And Drink
05.2022 - Current
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Contributed to increased sales by making personalized menu recommendations.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
Waitressing Manager
Poboys
01.2022 - 05.2022
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Waitress
Bullpen Sports Bar
08.2021 - 01.2022
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Full Time Sales Associate
H&M Hennes & Mauritz
11.2019 - 01.2021
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Engaged with customers to build rapport and loyalty.
Education
Associate of Arts - Social Work
Illinois Central College
East Peoria, IL05.2022
High School Diploma -
Limestone High School
Bartonville, IL05.2018
Skills
- Cash Handling
- Customer Service
- Food handling
- Payment Processing
- Order Taking
- Food and Beverage Upselling
- Bar terminology
- Specials Promotion and Upselling
- Cool Under Pressure
- High Energy and Stamina
- Retail Merchandising
- Loss Prevention
Timeline
Waitress
Weavers Fresh Food And Drink
05.2022 - Current
Waitressing Manager
Poboys
01.2022 - 05.2022
Waitress
Bullpen Sports Bar
08.2021 - 01.2022
Full Time Sales Associate
H&M Hennes & Mauritz
11.2019 - 01.2021
Associate of Arts - Social Work
Illinois Central College
High School Diploma -
Limestone High School
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