KEARA SZCZEPANSKI
Davenport,FL
Summary
Enthusiastic and reliable service worker who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Walt Disney World Parks And Resorts
Starbucks - Magic Kingdom
05.2023 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Server
Buffalo Wild Wings
Rockaway, NJ
01.2023 - 04.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Hollywood Casino York
York, PA
08.2022 - 12.2022
- Greeted guests warmly to foster welcoming environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Host/Assigner/General Teller
Disney College Program
Tiffins Signature Dining, Animal Kingdom
02.2022 - 07.2022
- Collaborated with FOH and BOH teams to support efficient operations, quality foodservice and guest satisfaction
- Completed pre- and post-service checklists to support reporting efforts
- Followed company procedures for guest-seating, including proper use of station charts and workflow.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Ensured timely seating of guests by effectively managing reservation system and table assignments.
- Assisted with auditing cash drawers and safe deposits, ensuring accuracy and compliance with company standards.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Skills
- Professional Attitude
- POS system operations
- Team Player
- Adaptable and Flexible
- Transactions and Cash Handling
- Table Monitoring and Turnover
- Exceptional customer service
- Time Management
- Attention to Detail
- Guest Engagement
- Opening and closing duties
- Safe Food Handling
Certification
PENNSLYVANNIA & FLORIDA RAMP CERTIFIED
Responsible Alcohol Management Program
Timeline
Barista
Walt Disney World Parks And Resorts
05.2023 - Current
Server
Buffalo Wild Wings
01.2023 - 04.2023
Server
Hollywood Casino York
08.2022 - 12.2022
Host/Assigner/General Teller
Disney College Program
02.2022 - 07.2022