Summary
Overview
Work History
Education
Skills
Timeline
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Kearia Wright

Ruston,LA

Summary

Dynamic and customer-focused professional with extensive experience at Walmart as an Online Personal Shopper. Proven ability to enhance customer satisfaction through effective product selection and timely order fulfillment. Skilled in teamwork and problem-solving, consistently achieving high-quality service and maintaining accuracy in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Online Personal Shopper

Walmart
02.2024 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Produced consistently high-quality baked goods for customers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Operated cash registers and processed payments accurately.
  • Managed customer service operations, including taking orders and resolving complaints.

Sales Associate

Optimum
04.2022 - 11.2022
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.

Education

Ruston High School
Ruston, LA
05-2018

Skills

  • Patience and empathy
  • Customer service expertise
  • Sales experience
  • Product picking
  • Customer service
  • Active listening
  • Critical thinking
  • Teamwork
  • Problem-solving
  • Customer assistance
  • Cleaning
  • Restocking skills
  • Creativity

Timeline

Online Personal Shopper

Walmart
02.2024 - Current

Sales Associate

Optimum
04.2022 - 11.2022

Ruston High School

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Kearia Wright