Kearis Hill
Monroe
Summary
Dedicated and detail-oriented professional with extensive experience in customer service, problem resolution, and active listening. Seeking a remote or work-from-home position to leverage skills in providing exceptional support and enhancing customer satisfaction. Committed to delivering top-notch service, aiming to utilize expertise in effectively addressing customer needs and resolving issues promptly. Strong focus on enhancing the overall customer experience, striving to contribute to the success of the organization by ensuring customer loyalty and satisfaction.
Overview
5
5
years of professional experience
Work History
Direct Support Professional
Devereux Advanced Behavioural Health
05.2024 - Current
- Supporting clients while maintaining a healthy and safe environment
- Assisting clients with daily living skills
- Aid in implementing treatments, training programs, and developmental/behavioral plans
- Encourage community participation
- Document all observations and daily progress notes.
Flex Security Officer
Prosegur
09.2023 - 03.2024
- Patrol of buildings and perimeters
- Inspection of security and fire exposures
- Monitored and controlled access points while providing customer service to staff and visitors.
- Addressed concerns from building occupants, ensuring safety while maintaining professionalism.
Teen Service Coordinator
Promise Center
01.2022 - 08.2023
- Developed and implemented youth development programs to support teens.
- Provided excellent customer service by building strong relationships with youth and their families, ensuring their needs were met.
- Acted as a positive role model, offering guidance and support through active listening and personalized problem-solving approaches.
Frontend Associate
Walmart
08.2021 - 05.2022
- Provided outstanding service to Walmart customers, ensuring a pleasant and efficient checkout experience.
- Operated cash registers and handled transactions while maintaining accuracy.
- Assisted with organizing and packaging groceries, enhancing the customer shopping experience.
- Managed recovery on store aisles to ensure a clean and organized environment.
Customer Service Associate
Big Lots
12.2019 - 08.2021
- Built loyal clientele by ensuring a high level of customer satisfaction.
- Handled customer transactions using POS systems efficiently and accurately.
- Resolved customer issues promptly and professionally, maintaining a positive store environment.
- Assisted with stock management and recovery operations, contributing to overall store orderliness.
Education
Bachelor of Arts - Psychology
Clark Atlanta University
Atlanta,Ga05.2022
Skills
- Microsoft Office Suite
- Customer Service Excellence
- Problem Resolution
- Active Listening
- Time Management
- Strong communication skills
- Task Prioritization
Timeline
Direct Support Professional
Devereux Advanced Behavioural Health
05.2024 - Current
Flex Security Officer
Prosegur
09.2023 - 03.2024
Teen Service Coordinator
Promise Center
01.2022 - 08.2023
Frontend Associate
Walmart
08.2021 - 05.2022
Customer Service Associate
Big Lots
12.2019 - 08.2021
Bachelor of Arts - Psychology
Clark Atlanta University
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