Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kearra Houston

Atlanta,GA

Summary

Experienced finance professional prepared for role with strong background in managing accounts receivable and payable. Skilled in financial analysis, reconciliation, and ledger maintenance. Known for fostering team collaboration and delivering consistent results. Adaptable and dependable with strong problem-solving abilities and effective communication skills. Offering solid foundation in financial principles and keen interest in learning and development within corporate environment. Brings ability to quickly grasp new accounting software and procedures, ensuring accurate and efficient processing of financial transactions. Ready to use and develop analytical and problem-solving skills in Accounts Payable/Accounts Receivable Specialist role.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Accounts Payable/Accounts Receivable

Insight Global
05.2024 - Current
  • Managed a $4MM portfolio of direct placement entrants within the Revenue Cycle department, ensuring meticulous accuracy, regulatory compliance, and timely recognition of revenue in accordance with organizational objectives.
  • Precisely coded, processed, and reconciled invoices and purchase orders, ensuring proper approvals and 100% timely submissions.
  • Proven ability to work cross functionally with internal and external teams to ensure payments are correctly coded and all financial processes are aligned for accuracy and properly documented.
  • Strong comprehension of AP principles, including vendor statement reconciliation, discrepancy resolution, and maintaining recurring payment logs to ensure 100% payment within terms identified in master service agreements.
  • Demonstrated management of vendor correspondence, resolving payment issues, and ensuring accurate and timely processing of invoices.
  • Reconciled vendor statements, investigating discrepancies, and ensuring accurate recording of transactions in accounting systems.
  • Demonstrated success in developing and implementing standard operating procedures and process enhancements to improve efficiency and accuracy in AP/AR operations.
  • Conducted in-depth analysis and manipulation of AR reports to track and summarize month-to-month aging trends, utilizing advanced Excel functions and formulas (including pivot tables and VLOOKUP) to calculate and present Days Sales Outstanding (DSO) metrics for management review.
  • Managed an average of 30 tickets daily using ServiceNow (SNOW), ensuring 90% SLA compliance.
  • Excellent written and verbal communication skills, with a strong focus on detail orientation, time management, and collaboration with both internal and external stakeholders.
  • Enhanced cash flow by streamlining accounts receivable processes and implementing effective collection strategies.

Operations and Billing Analyst

Porsche Financial Services
06.2022 - 03.2024
  • Processed and audited billing invoices, fees, and refunds for accuracy and compliance, serving a portfolio of over 300 customers.
  • Investigated, documented, and compiled comprehensive evidence for all disputed charges, achieving a 100% resolution rate.
  • Facilitated cross-functional collaboration among operations, billing, and Mobility Service dealer concierges, serving as a primary liaison to ensure seamless operational support.
  • Developed and implemented streamlined billing processes, enhancing operational efficiency.
  • Maintained and reconciled accounts receivable records, executing monthly and annual billing reconciliations to ensure data integrity.
  • Provided ongoing operational support to Mobility Service dealers, contributing to the achievement and improvement of key performance indicators (KPIs).
  • Tracked, analyzed, and reported critical Mobility Services program and dealer performance metrics to inform strategic decision-making.
  • Developed and delivered analytical reports on billing payments and refunds, with daily and monthly reporting cycles to support financial transparency.
  • Ensured prompt escalation and resolution of billing and operational issues, maintaining high standards of service quality for Mobility Services.
  • Managed complex data sets, performing analysis, KPI measurement, and the development of new performance metrics for emerging products.
  • Monitored and reported on internal sales funnel data, supporting business development and revenue optimization initiatives.
  • Leveraged CRM and helpdesk tools to document interactions and track resolution progress.
  • Analyzed billing discrepancies to ensure accuracy and compliance with financial regulations.

Account Manager

Purchasing Power
01.2019 - 06.2020
  • Managed key account profitability: Recommended strategic improvements to cross-functional leaders, enhancing overall account performance.
  • Provided clear, concise, and personalized solutions tailored to each customer’s needs.
  • Tracked and processed accounts and incoming payments: Maintained 100% accuracy, ensuring compliance with financial policies and procedures.
  • Served as a trusted advisor to clients: Leveraged extensive knowledge of voluntary benefit market conditions and trends to provide valuable insights.
  • Planned and developed marketing strategies: Maximized program effectiveness and value, driving nearly $50 million in revenue.
  • Monitored monthly AR reports: Reported on past-due balances, ensuring timely updates to the direct supervisor.
  • Responded to customer inquiries via chat and email with a consistent 95%+ satisfaction rating.
  • Collaborated with team members to develop best practices for improving customer experience.
  • Coordinated cross-functional teams to deliver tailored solutions that meet client needs.
  • Developed and maintained strong client relationships, ensuring high satisfaction and retention rates.

Customer Service and Collections Specialist

Georgia Power Company
03.2018 - 01.2019
  • Advised on complex credit and billing inquiries: Investigated high bills, analyzed customer credit status, quoted amounts due, authorized extensions, and arranged payment for past due bills, final bills, and returned checks.
  • Developed and maintained strong client relationships, ensuring high satisfaction and retention rates.
  • Developed strategies to improve customer communication and enhance payment compliance.
  • Managed collection processes to ensure timely payment and minimize outstanding balances.
  • Resolved an average of 300 customer requests or inquiries weekly: Addressed services, products, billing, claims, and reported problem areas efficiently.
  • Completed accounting functions related to orders, adjustments, and corrections: Established policy, procedure, and quality standards within service metrics, achieving a 98% satisfactory score in surveys.
  • Recognized by supervisors for excellence in job performance: Consistently produced high-quality work and completed job functions on time with exceptional accuracy, earning the designation of 'Subject Matter Expert' for the region within a year of employment.
  • Utilized active listening and empathy to de-escalate concerns and build customer trust.

Assistant Manager

Hibbett Sports
09.2017 - 04.2018
  • Supervised 6-8 employees per shift: Initiated bi-annual inventory counts, managed store opening/closing, and handled daily POS system duties with 100% accuracy.
  • Trained and mentored staff, fostering a collaborative team environment.
  • Achieved a 100% quality audit rate: Consistently met quarterly goals, conducted training and development, identified areas for improvement, and collaborated on solutions.
  • Developed action plans with the Store Manager: Ensured consistent 5-star customer experience.
  • Strategically organized new and popular products: Positioned them at the store entrance to attract attention and drive sales.
  • Led daily operations to ensure optimal store performance and customer satisfaction.
  • Analyzed sales data to identify trends and drive inventory management decisions.

Education

Bachelor of Science - Psychology

Valdosta State University
Valdosta, GA

Skills

  • Proficient in managing AP/AR functions
  • Data organization and analysis
  • Cash application management
  • Service-oriented mindset
  • Ticket resolution proficiency
  • Remote work proficiency
  • Invoice coding expertise
  • Business-to-business relationship management
  • Regulatory compliance management
  • Invoice processing and validation
  • Detailed financial analysis and reporting
  • Supplier relationship management
  • Implementation of process enhancements
  • Interdepartmental collaboration skills
  • Incident response coordination
  • Critical thinking and analysis
  • Accounts payable and vendor management
  • Technical support expertise
  • Data reporting and interpretation
  • Key account coordination
  • Management of delinquent accounts

Certification

  • Workflow Specialist Certificate - Asana
  • Project Initiation: Starting a Successful Project - Google
  • Analyze Data to Answer Questions - Google
  • Foundations in Project Management - Google
  • Share Data Through the Art of Visualization - Google
  • Process Data from Dirty to Clean - Google
  • Ask Questions to Make Data-Driven Decisions - Google
  • Foundations: Data, Data, Everywhere - Google
  • Prepare Data for Exploration - Google

Timeline

Accounts Payable/Accounts Receivable

Insight Global
05.2024 - Current

Operations and Billing Analyst

Porsche Financial Services
06.2022 - 03.2024

Account Manager

Purchasing Power
01.2019 - 06.2020

Customer Service and Collections Specialist

Georgia Power Company
03.2018 - 01.2019

Assistant Manager

Hibbett Sports
09.2017 - 04.2018

Bachelor of Science - Psychology

Valdosta State University

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Kearra Houston