Kearsha Oliver
Memphis,TN
Summary
Clinical Certified Medical Assistant and Certified Phlebotomy Technician experienced in patient care and medical record management. Delivered compassionate support through effective communication and technical skills, contributing to high-quality outcomes in fast-paced healthcare environments. Focused on enhancing patient experience while ensuring accurate documentation and assisting healthcare teams in clinical procedures.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Medical Assistant
Memphis Children's Clinic
Southaven, Mississippi
07.2025 - 07.2026
- Managed patient intake, including collecting medical histories and vital signs.
- Assisted physicians with patient examinations and medical procedures.
- Administered injections, medications, and treatments under physician supervision.
- Administered medications and vaccinations under physician supervision.
- Maintained accurate patient records using electronic health record systems.
- Coordinated pediatric patient appointments and follow-up visits to ensure timely access to care.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Prepared examination rooms by ensuring cleanliness and stocking supplies.
- Managed medical records through efficient filing, charting, transcription, and data entry into electronic health record system, supporting accurate patient information.
Childcare Educator
KCJ’s Playhouse
Memphis
01.2024 - 07.2025
- Taught children foundational skills in colors, shapes and letters.
- Communicated with parents to update on student progress, schedule meetings, and enhance student well-being.
- Developed lesson plans that were stimulating and engaging for the children.
- Developed engaging lesson plans that fostered creativity and learning in children.
- Supervised daily routines ensuring a safe and nurturing environment for children.
- Assisted in developing and implementing daily routines such as snack time, outdoor playtime, nap time.
- Assisted children with daily routines, including toileting, feeding, and nap times.
- Ensured proper hygiene practices among the children including hand washing before meals.
- Identified and removed potential hazards in play areas to ensure children's safety. and developed appropriate boundaries and rules to create safe environment for children.
- Maintained detailed records of children's progress and developmental milestones to support individual growth.
- Participated in team meetings to discuss progress of each child's development and plan future goals for them.
Childcare Educator
Zandalyns little lions
Memphis , TN
03.2020 - 03.2023
- Updated parents and guardians on children's daily activities, behaviors, and concerns to foster communication and support.
- Encouraged children to adopt healthy lifestyle habits through engaging activities focused on nutrition and exercise.
- Implemented behavior management techniques to maintain a disciplined and nurturing classroom environment.
- Engaged with children on an individual basis to build positive, trusting relationships.
- Facilitated group activities that encouraged cooperation and positive interactions among children.
- Resolved behavior issues and conflicts among participants, facilitating productive conversations and developing an atmosphere of mutual respect.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Maintained a safe environment for all children under care by adhering to safety regulations.
Customer Service Representative /Identity theft
Internal Revenue Service, IRS Remote
Memphis, Tennessee, 38103
08.2021 - 01.2023
- Resolved customer issues through effective communication and problem-solving skills.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Educated clients on IRS policies and regulations for accurate compliance.
- Assisted taxpayers with inquiries regarding tax forms and filing procedures.
- Documented interactions in customer relationship management systems for tracking.
- Maintained up-to-date knowledge of tax law changes impacting customer service operations.
- Trained new staff on customer service protocols and IRS guidelines effectively.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong customer relationships to encourage repeat business.
- Provided technical support for IRS online tools and resources used by taxpayers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Dental Lab Technician
RDent dental laboratory
Bartlett, Tennessee
06.2019 - 07.2020
- Utilized digital scanning technology to create 3D images of patient's teeth.
- Supervised and trained new technicians on laboratory protocols to ensure compliance and quality standards.
- Oversaw training of new technicians in laboratory protocols at facility.
- Reviewed and verified orders, instructions, and prescriptions from professionals to ensure accurate and timely work completion.
- Labeled impressions with case numbers to enhance patient identification and streamline case management.
Caregiver
1st Choice Home Care Services Inc
Memphis, Tennessee
03.2018 - 06.2019
- Provided compassionate care and assistance to residents.
- Monitored health and well-being of clients and reported significant health changes.
- Administered medications according to care plan and instructions.
- Ensured clean, organized environment to promote client safety and well-being.
- Monitored vital signs and medication adherence, documenting variances and health concerns.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Delivered emotional support to clients experiencing depression or anxiety related to their illness or disability.
- Improved patient outlook and daily living through compassionate care.
Customer Service Representative
Check Into Cash
Memphis, Tennessee, 38128
01.2018 - 05.2019
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Assisted customers with inquiries about financial services and products.
- Processed transactions accurately and efficiently at cash registers.
- Promoted available products and services to customers during service, account management and order calls.
- Surpassed sales goals through implementation of successful marketing strategies.
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
Customer Service Representative
ACE Cash Express Inc.
Memphis, Tennessee, 38134
01.2017 - 01.2018
- Provided exceptional customer service to ensure customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with inquiries about financial services and products.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Processed transactions accurately and efficiently at cash registers.
Education
Certificate - Phlebotomy Technician, Clinical Medical Assistant
Professional Allied Health
Memphis, Tennessee, 38128 01.2025 - 04.2025
Certificate - CNA
Career Academy
Memphis, TennesseeCertificate - Certified Dental Lab Technician
Tennessee College of Applied Technology
TennesseeSkills
- Phlebotomy expertise
- Performed over 20 injections and 15 EKGs
- BLS/CPR
- Patient care
- Laboratory skills
- Specimen collection and processing
- Vital sign assessment
- Vital Signs
- Blood pressure monitoring
- Urine drug screening
- Urine dipstick
- Cultures
- Pregnancy testing
- Covid testing
- Influenza testing
- Strep A testing
- Record keeping
- Medical terminology
- Assisting physicians
- Clinical support
- Patient evaluation
- Patient scheduling
- Patient education
- Medication administration
- Infection control
- Sterilization procedures
- Multitasking
- Time management abilities
- Communication
- Empathy and patience
- Geriatric patient support
- Infant care
- Data management
- Record keeping
- Patient evaluation
Certification
- Phlebotomy Technician, AMCA, accreditation until 2027
- Clinical Medical Assistant, AMCA, accreditation until 2027
Timeline
Medical Assistant
Memphis Children's Clinic
07.2025 - 07.2026
Certificate - Phlebotomy Technician, Clinical Medical Assistant
Professional Allied Health
01.2025 - 04.2025
Childcare Educator
KCJ’s Playhouse
01.2024 - 07.2025
Customer Service Representative /Identity theft
Internal Revenue Service, IRS Remote
08.2021 - 01.2023
Childcare Educator
Zandalyns little lions
03.2020 - 03.2023
Dental Lab Technician
RDent dental laboratory
06.2019 - 07.2020
Caregiver
1st Choice Home Care Services Inc
03.2018 - 06.2019
Customer Service Representative
Check Into Cash
01.2018 - 05.2019
Customer Service Representative
ACE Cash Express Inc.
01.2017 - 01.2018
Certificate - CNA
Career Academy
Certificate - Certified Dental Lab Technician
Tennessee College of Applied Technology