Kearsten Hill
Syracuse,NY
Summary
Proven waitress with a track record of delivering top-notch customer service and enhancing dining experiences at Francesca's Pizza And Italian Kitchen. Excelled in high-volume environments, demonstrating exceptional multitasking and team collaboration skills. Increased repeat business through effective relationship management and upselling techniques. Skilled in cash handling and allergy awareness, ensuring guest satisfaction and safety.
Overview
2
2
years of professional experience
Work History
Waitress
Francescas Pizza And Italian Kitchen
05.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Waitress
Johnny Rockets Restaurant
04.2022 - 06.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05.2018
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Order Taking
- Cash Handling
- Safe Food Handling
- Hospitality service expertise
- Handling Complaints
- Menu Recommendations
- Service prioritization
- Food Running
- Complex Problem-Solving
- Accurate money handling
- Complaint resolution
- Menu Memorization
- Food safety understanding
- Performance Improvement
- Supply Restocking
- High-volume dining
- Relationship Management
- Upselling techniques
- Allergy awareness
Timeline
Waitress
Francescas Pizza And Italian Kitchen
05.2023 - Current
Waitress
Johnny Rockets Restaurant
04.2022 - 06.2023
High School Diploma -
Penn Foster Career School
Similar Profiles
Zoe BryantZoe Bryant
Server at Dino's Italian Pizza & Italian RestaurantServer at Dino's Italian Pizza & Italian Restaurant
James GarciaJames Garcia
Restaurant Server at Grazia Italian Kitchen & PizzeriaRestaurant Server at Grazia Italian Kitchen & Pizzeria
Charlotte WagnerCharlotte Wagner
Line Cook at Scaddabush Italian Kitchen & Bar – Burlington, ONLine Cook at Scaddabush Italian Kitchen & Bar – Burlington, ON
Cynthia HoustonCynthia Houston
Senior Claims Adjuster at American Access CasualtySenior Claims Adjuster at American Access Casualty
RICHARD ROSARIO RIVERA JRRICHARD ROSARIO RIVERA JR
Laboratory Animal Caretaker at Upstate Medical University, Dept. of Laboratory Animal ResourcesLaboratory Animal Caretaker at Upstate Medical University, Dept. of Laboratory Animal Resources