Dedicated professional with strong customer service and relationship-building skills. Experienced in financial transactions and problem-solving to enhance member satisfaction.
Overview
11
11
years of professional experience
Work History
Member Service Representative
Frankenmuth Credit Union
Birch Run, MI
10.2025 - Current
Assisted members with account inquiries and transaction processing
Provided guidance on financial products and services to enhance member satisfaction
Utilized banking software to accurately manage member accounts and transactions
Resolved member issues promptly, ensuring a positive service experience
Branch Manager
Huntington Bank
Birch Run, MI
09.2015 - 04.2021
Assisted members with account inquiries and transaction processing
Provided guidance on financial products and services to enhance member satisfaction
Utilized banking software to accurately manage member accounts and transactions
Resolved member issues promptly, ensuring a positive service experience
Team Leader
Frankenmuth Credit Union
Otisville, MI
07.2023 - 10.2025
Led team in achieving operational goals and enhancing service delivery standards.
Developed training programs to improve staff performance and customer engagement skills.
Streamlined workflow processes to increase efficiency and reduce turnaround times.
Implemented quality control measures to ensure compliance with regulatory requirements.