Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative
Keasia Butler

Keasia Butler

Insurance Sales Representative
Marietta ,GA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience
3
3
Certification

Work History

Sales Representative/Service Representative

GEICO
01.2021 - Current
  • Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors
  • Troubleshot sales and service operations to increase profitability and bring positive organizational change
  • Researched client requests to create best possible solutions for diverse needs
  • Answered in-depth questions about company offerings, service policies and benefits of each plan
  • Navigated multiple computer systems expertly to handle customers' sales and service needs
  • Maintained Number% conversion rate on new contacts by using persuasive communication skills
  • Analyzed customer feedback to identify areas of improvement and implemented actionable solutions
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions

Sales Manager/Marketer

American Home Furniture & Mattress
01.2020 - 01.2021
  • Handled customer relations issues, enabling quick resolution, and client satisfaction
  • Resolved customer issues quickly to close deals and boost client satisfaction
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
  • Met with clients, delivering presentations, and educating on product and service features and offerings
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
  • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness
  • Managed accounts to retain existing relationships and grow share of business

Education

Bachelor Of Business Administration - Business Communications

Columbus State University
Columbus, GA

High school or equivalent -

East Laurens High School
Dublin, GA

Skills

  • Solving Customer Concerns
  • Customer Retention Strategies
  • CRM Tracking
  • Trained in Salesforce
  • Sales and Marketing
  • Call Volume and Quality Metrics
  • Document and Records Management
  • Strategic Networking
  • Business Development
  • Client Needs Assessment
  • Overcoming Objections
  • Sales Management
  • Customer Account Management
  • Microsoft Office

Certification

Word, PowerPoint, Excel

Timeline

Sales Representative/Service Representative

GEICO
01.2021 - Current

Sales Manager/Marketer

American Home Furniture & Mattress
01.2020 - 01.2021

Bachelor Of Business Administration - Business Communications

Columbus State University

High school or equivalent -

East Laurens High School

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Keasia ButlerInsurance Sales Representative