jose melara
field sales representative
Lynwood,CA
Summary
Competitive Route Sales Representative with strong background providing customers with specific products to address needs and requirements. Effective in handling orders and verifying delivery of accurate shipments in alignment with strict schedules. Innovative and focused professional polished in maintaining accurate records of sales, developing leads and prospects and resolving customer issues. Enthusiastic business development professional with experience establishing high-value territories. Adept in cultivating productive relationships with clients, achieving superior levels of account development, retention and expansion.
Overview
25
25
years of professional experience
Work History
Route Service Sales Representative
Safety Kleen Inc
09.2016 - 10.2021
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Displayed products properly at customer sites and according to company specifications and policies.
- Represented wide range of products and brands.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Immediately addressed problems with customers to promote speedy resolution.
Home Inspector
Orkin Pest Control
10.2023 - Current
- Inspected exterior as well as interior of structures.
- Educated property owners on maintaining their homes to prevent future termite issues, fostering proactive property care.
- Enhanced client satisfaction by conducting thorough and accurate home inspections.
- Made honest, transparent and accurate recommendations as far as treating any wood destroying organisms .
Sales Service Representative
Crystal Clean LLC
05.2013 - 07.2016
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
- Researched client requests to create best possible solutions for diverse needs.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Field Representative
Time Warner Cable
01.2000 - 09.2009
- Traveled up to [Number] miles per day to visit customer locations.
- Completed paperwork in full, on time and with high accuracy.
- Submitted reports to senior management to aid in business decision-making and planning.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Connected with customers to assess satisfaction and resolve service issues.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
El Camino Real Charter High School
Woodland Hills, CA06.1992
Skills
- Team Goals
- Route Deliveries
- Staff Assignments
- Data Collation
- Business Transactions
- Compliance Requirements
- Good Communication Skills
- Maintaining Clean Work Areas
- Effective Customer Communication
- Driver Routing
- Account Retention
- Quality Deliverables
- Customer Interaction
- Revenue Growth
- Phone Systems
- Customer Deliveries
- Issue Resolution
- Professional Relationships
- Territory Development
- Handheld Computers
- Sales Goals
- Client Relations
- Team Support
- Product Distribution
- Safe Vehicle Operations
- Solving Customer Concerns
- Valid Driver's License
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Home Inspector
Orkin Pest Control
10.2023 - Current
Route Service Sales Representative
Safety Kleen Inc
09.2016 - 10.2021
Sales Service Representative
Crystal Clean LLC
05.2013 - 07.2016
Field Representative
Time Warner Cable
01.2000 - 09.2009
High School Diploma -
El Camino Real Charter High School
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