KEASIA CLARKE-JONES
Cleveland,OH
Summary
Detail-oriented and mission-driven professional with experience in customer service, data-focused work, and community-based programming. Recently served as an Intern / Data Analyst with Pregnant with Possibilities Resource Center, supporting event planning, client engagement initiatives, and data accuracy efforts. Known for professionalism, strong organization, and the ability to focus deeply on structured tasks.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Metropolitan Veterinary Specialists And Emergency Service
07.2025 - Current
- Provided exceptional customer support, addressing inquiries and resolving issues efficiently.
- Managed appointment scheduling and follow-up communications to enhance client satisfaction.
- Trained new staff on customer service protocols and best practices for effective engagement.
- Implemented feedback mechanisms to improve service delivery and customer experience.
Alumni Ambassador
Flex High School
09.2023 - Current
- Supported students and staff with daily operational needs
- Served as a positive representative of the school community
Intern / Data Analyst
Pregnant with Possibilities Resource Center
07.2025 - 12.2025
- Led data review and accuracy checks to ensure client and program information was current and reliable
- Supported planning and execution of community-based events including the Mommy Meet-Up
- Assisted with Client Appreciation planning, considering transportation and accessibility needs
- Maintained professional boundaries while providing compassionate client support
- Identified opportunities for improved organization and workflow efficiency
Sales Consultant
Best Buy
08.2023 - 07.2025
- Delivered personalized customer experiences through needs-based technology recommendations
- Applied sales techniques to meet performance goals while maintaining customer trust
Barista
Starbucks
06.2022 - 09.2024
- Prepared beverages efficiently in a fast-paced environment
- Maintained a clean, organized workspace while delivering consistent service
Cashier
Giant Eagle, Inc.
03.2021 - 07.2021
- Provided friendly, efficient customer service
- Resolved customer questions and concerns
Education
High School Diploma -
Flex High School
Richmond Heights, OH06.2023
Skills
- Data Review & Accuracy
- Event Planning Support
- Client & Community Engagement
- Organizational & Administrative Skills
- Customer Service Excellence
- Communication & Professional Presence
- Critical Thinking
- Team Collaboration
- Cash Handling & Sales Techniques
- Customer relations
Certification
- CPR Certification
- First Aid Certification
- Driver's License, 2023-02-01, 2026-03-01
Personal Information
Driving License: Valid: 02/01/23 - 03/01/26
Timeline
Customer Service Representative
Metropolitan Veterinary Specialists And Emergency Service
07.2025 - Current
Intern / Data Analyst
Pregnant with Possibilities Resource Center
07.2025 - 12.2025
Alumni Ambassador
Flex High School
09.2023 - Current
Sales Consultant
Best Buy
08.2023 - 07.2025
Barista
Starbucks
06.2022 - 09.2024
Cashier
Giant Eagle, Inc.
03.2021 - 07.2021
High School Diploma -
Flex High School