KeAsia Ellison
Atlanta ,GA
Summary
Dynamic customer service professional with extensive experience at Kroger, excelling in complaint resolution and team development. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Recognized for implementing process improvements that increased operational efficiency and fostered loyalty among customers. Proficient in data entry and relationship building.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Kroger
Atlanta
10.2024 - Current
- Processed transactions accurately using point-of-sale systems to ensure smooth customer experiences.
- Collaborated with team members to maintain stock levels and display merchandise effectively.
- Handled customer complaints professionally, ensuring satisfaction and loyalty through effective resolution strategies.
- Educated customers on store promotions and loyalty programs, enhancing overall engagement with services offered.
- Trained new staff on customer service best practices and operational procedures for optimal performance.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Supervisor
Kroger
Atlanta
10.2024 - Current
- Conducted performance evaluations, providing feedback to enhance team development.
- Resolved customer issues promptly, ensuring positive experiences and repeat business.
- Coordinated staff schedules to optimize coverage during peak hours and events.
- Managed compliance with health regulations, maintaining a clean and safe work environment.
Supervisor
Cinnaholic
Atlanta
08.2019 - 10.2024
- Supervised daily operations to ensure high-quality product preparation and customer satisfaction.
- Trained and mentored team members on operational procedures and safety standards.
- Implemented process improvements that enhanced efficiency in production workflows.
- Monitored inventory levels, placing orders to maintain stock for uninterrupted service.
Sales Associate
Marshalls
Atlanta
03.2022 - 12.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized sales floor by restocking merchandise and ensuring displays were visually appealing.
- Operated cash register efficiently, processing transactions accurately and handling customer payments.
- Collaborated with team members to achieve daily sales goals and maintain positive store atmosphere.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Maynard Jackson High School
Atlanta, GA05.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
- Call center operations
- Professional telephone demeanor
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Documentation
- Administrative support
- Data collection
- Prioritization
- Staff training
- De-escalation techniques
- Building rapport
- Technical support
- Quality control
- Live chat support
- Filing
- Dispute resolution
- Product sales
- Sales expertise
- Order fulfillment
- Store maintenance
- Recordkeeping strengths
- Account updating
- Research
- Account management
- Spreadsheets
Timeline
Customer Service Representative
Kroger
10.2024 - Current
Supervisor
Kroger
10.2024 - Current
Sales Associate
Marshalls
03.2022 - 12.2023
Supervisor
Cinnaholic
08.2019 - 10.2024
High School Diploma -
Maynard Jackson High School