Dedicated Customer Service Representative with proven expertise in resolving inquiries and enhancing customer satisfaction. Strong communication and problem-solving skills foster positive client relationships. Focused on improving team performance through knowledge sharing and effective service strategies.
Work History
Customer Service Representative
1 Year 8 Months
VXI | 01.2025 - 09.2026
Resolved customer inquiries through phone, chat, and email using Apple policy guidelines.
Processed returns, replacements, and refund requests while maintaining service accuracy.
Documented customer interactions in CRM systems to ensure complete case records.
Healthcare Customer Service Representative
1 Year 2 Months
Humana- Remote | 09.2023 - 11.2024
Updated system with order specifics, customer details, preferences, and billing information to ensure accuracy and efficiency.
Assisted in checking patient's insurance eligibility prior to their appointment.
Processed medical claims paperwork, including authorizations, referrals, and pre-certifications, to facilitate timely patient care.
Assisted in verifying patient's insurance eligibility before appointments to streamline patient intake process.
Remote Customer Service Rep
10 Months
ADT-Remote | 10.2022 - 08.2023
Collaborated with colleagues for continuous improvement and sharing best practices within the call center environment.
Reduced average handle time with targeted coaching sessions, improving overall call center efficiency.
Consistently met or exceeded all performance metrics, earning recognition as a top-performing Call Center Clerk among peers.
Managed high-volume call center environment, maintaining composure under pressure while providing top-notch support services.