Professional Summary
Overview
Work History
Education
Skills
References
Timeline

Keasia Watkins

VXI
PORTSMOUTH,VA
4
years of professional experience

Dedicated Customer Service Representative with proven expertise in resolving inquiries and enhancing customer satisfaction. Strong communication and problem-solving skills foster positive client relationships. Focused on improving team performance through knowledge sharing and effective service strategies.

Work History

Customer Service Representative

1 Year 8 Months
VXI | 01.2025 - 09.2026
  • Resolved customer inquiries through phone, chat, and email using Apple policy guidelines.
  • Processed returns, replacements, and refund requests while maintaining service accuracy.
  • Documented customer interactions in CRM systems to ensure complete case records.

Healthcare Customer Service Representative

1 Year 2 Months
Humana- Remote | 09.2023 - 11.2024
  • Updated system with order specifics, customer details, preferences, and billing information to ensure accuracy and efficiency.
  • Assisted in checking patient's insurance eligibility prior to their appointment.
  • Processed medical claims paperwork, including authorizations, referrals, and pre-certifications, to facilitate timely patient care.
  • Assisted in verifying patient's insurance eligibility before appointments to streamline patient intake process.

Remote Customer Service Rep

10 Months
ADT-Remote | 10.2022 - 08.2023
  • Collaborated with colleagues for continuous improvement and sharing best practices within the call center environment.
  • Reduced average handle time with targeted coaching sessions, improving overall call center efficiency.
  • Consistently met or exceeded all performance metrics, earning recognition as a top-performing Call Center Clerk among peers.
  • Managed high-volume call center environment, maintaining composure under pressure while providing top-notch support services.

Education

High School Diploma

Kings Fork High School | Suffolk | 05.2020

Skills

Customer service
Call center operations
Claims processing
HIPAA compliance
CRM management
Data entry
Account updating
Microsoft Excel
Communication skills
Time management
Strong teamwork
Adaptability skills
Critical thinking
Positive and professional
HIPAA compliance

References

Available Upon Request

Timeline

Customer Service Representative

VXI
01.2025 - 09.2026Read More

Healthcare Customer Service Representative

Humana- Remote
09.2023 - 11.2024Read More

Remote Customer Service Rep

ADT-Remote
10.2022 - 08.2023Read More

Kings Fork High School

High School Diploma
Read More
Keasia Watkins