Keaton Blankenship
Columbia,TN
Summary
Dynamic professional with a proven track record in hospitality and customer service, notably at The Zoo Health Club. Skilled in time management and guest relations, consistently enhancing customer satisfaction and streamlining operations. Excelled in fast-paced environments, demonstrating exceptional problem-solving abilities and effective planning. Achieved significant improvements in guest experience through meticulous attention to detail and proactive service.
Overview
8
8
years of professional experience
Work History
Front Desk Associate
The Zoo Health Club
03.2024 - 07.2024
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained cleanliness and organization of front desk area.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
Nanny
Alfie & Co
09.2021 - 07.2024
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Built positive and nurturing environments to support child social and emotional growth.
Server/Bartender
B. Matthews
04.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Bartender
Tailgate Sports Bar & Grill
03.2022 - 04.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Zunzi's Takeout and Catering
07.2021 - 03.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Nanny
Cassandra & Cody Tucker
08.2020 - 06.2021
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Played games, worked on puzzles, and read books to young children.
- Built positive and nurturing environments to support child social and emotional growth.
Barista
Hub City Tea
09.2019 - 08.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Hostess
Mafiosas
11.2016 - 06.2017
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Crew Member
Dunkin Donuts
07.2016 - 12.2016
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
No Degree - General Studies
Union University
Jackson, TNNo Degree - Sports Management
Mississippi State University
Starkville, MSHigh School Diploma -
Independence High School
Thompson's Station, TN05.2018
Skills
- Time Management
- Problem-solving skills
- Listening Skills
- Guest Relations
- Effective Planning
- Information Protection
- Hospitality services
- Customer Service
- Credit and cash payments
- Oral and written communications
Timeline
Front Desk Associate
The Zoo Health Club
03.2024 - 07.2024
Server/Bartender
B. Matthews
04.2023 - 03.2024
Bartender
Tailgate Sports Bar & Grill
03.2022 - 04.2023
Nanny
Alfie & Co
09.2021 - 07.2024
Bartender
Zunzi's Takeout and Catering
07.2021 - 03.2022
Nanny
Cassandra & Cody Tucker
08.2020 - 06.2021
Barista
Hub City Tea
09.2019 - 08.2020
Hostess
Mafiosas
11.2016 - 06.2017
Crew Member
Dunkin Donuts
07.2016 - 12.2016
No Degree - General Studies
Union University
No Degree - Sports Management
Mississippi State University
High School Diploma -
Independence High School
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