Keaton Irvin
Lagrange ,GA
Summary
Dynamic Customer Service Representative with a proven track record at Chick-fil-A, excelling in conflict resolution and active listening. Enhanced customer satisfaction through effective complaint handling and upselling, contributing to sales growth. Skilled in Microsoft Office Suite, I foster team development and implement best practices for exceptional service delivery.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Chick-fil-A
Lagrange GA
10.2018 - 03.2022
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and loyalty.
- Assisted customers with menu selections, providing detailed product knowledge and recommendations.
- Handled customer inquiries and resolved issues promptly to maintain positive experiences.
- Adapted to changing demands during peak hours, maintaining efficiency and accuracy in order processing.
- Collaborated with team members to streamline workflows, enhancing overall operational effectiveness.
- Trained new employees on customer service protocols and restaurant operations for seamless integration.
- Monitored inventory levels and communicated needs to management for timely restocking of supplies.
- Implemented feedback mechanisms to gather customer insights, contributing to continuous service improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
High School Diploma -
Troup Comprehensive High School
Lagrange Georgia 05.2022
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Conflict resolution
Complaint handling
Product knowledge
Order processing
Microsoft Office Suite
De-escalation techniques
Team development
Timeline
Customer Service Representative
Chick-fil-A
10.2018 - 03.2022
High School Diploma -
Troup Comprehensive High School