Keaton J.E. Locke
Crowley,TX
Overview
16
16
years of professional experience
Work History
Director of Training and Development
Swissport USA
03.2025 - Current
- Designed and implemented comprehensive training programs to enhance employee performance and engagement.
- Facilitated workshops and seminars to promote continuous learning and professional development across teams.
- Analyzed training needs assessments to identify skills gaps and tailor curriculum accordingly.
- Collaborated with leadership to align training initiatives with organizational goals and strategic objectives.
- Spearheaded integration of digital learning platforms to increase accessibility and engagement in training programs.
- Managed a team of trainers, ensuring consistent delivery of high-quality instruction across all company departments.
- Oversaw the development of competency models to drive performance expectations and inform talent management decisions.
- Analyzed data from multiple sources related to individual and group performances as well as overall impact on business metrics.
Regional Training Manager
Swissport US Training, Learning, and Development
Raleigh, NC
06.2018 - Current
- Ensure training and development compliance within his/her designated area and across all lines of business. Responsible for performance management and professional development of Station Trainers (classroom and On the Job) to support the way forward for the US and Training. Reports in Regional Training Manager.
- Provide day-to-day leadership and management to Station Trainers within designated region that mirrors the mission and core values of the company
- Implement and maintain the appropriate training standards and principles across the area to maximize consistency and results
- Ensure training compliance and accuracy of all training files (paper and electronic records)
- Deliver initial professional development training (example: Active Supervision) and support more advanced professional development training (example: Active Leadership)
- Deliver on all KPI’s, through effective planning, by supporting and coaching individuals in order to meet the business targets
- Partner with station stakeholders (GM, HR, Operations, etc) to ensure a smooth initial and recurrent training experience for all employees
- Effectively Manage and communicate station training schedules to maximize trainer efficiency and increase trainee competence
- Perform Quality Assurance function, as required
- Provide training design and development team with regular feedback to improve training experience
- Conduct quarterly performance reviews with all direct reports
- Discuss performance and ensure succession planning is in place throughout the area
- Promote team leaders, trainers and managers to best fulfill the goals and responsibilities of the stations in their areas
- Set employee goals, ensuring conformity to company standards and ensuring high standards from their employees and division
- Manage training audits
- Conduct New-Hire Practical Assessments
- Develop the skills and competence of staff through training, coaching and on the job development
- Deliver technical training as needed based on station trainer staffing levels
- Ability to manage, motivate and inspire teams and trainees
- Flexible to work off shifts and weekends
- Travel: 25 – 75% based on assigned area
Assistant Football Coach
Covenant Christian Academy
Colleyville, TX
05.2021 - 10.2023
- Developed and implemented practice plans to enhance team performance and skill acquisition.
- Analyzed game footage to identify strengths and weaknesses for strategic improvements.
- Coordinated training sessions, ensuring alignment with overall coaching objectives and player development goals.
- Mentored student-athletes in skill development, fostering leadership and teamwork on and off the field.
- Specialized Defensive Backs and Quarterbacks Coach
Assistant Football Coach
Temple Christian School
Fort Worth, TX
08.2020 - 04.2021
- Collaborated with head coach to evaluate player performance and adjust strategies accordingly.
- Organized community outreach programs to promote football engagement and strengthen school spirit.
- Assisted in recruitment efforts, evaluating potential players for fit within team culture and dynamics.
- Facilitated communication between coaches, players, and parents to ensure clear understanding of expectations.
- Specialized Defensive Backs only
Assistance Football Coach
Covenant Christian Academy
Colleyville, TX
06.2018 - 12.2019
- Developed training programs to enhance player skills and teamwork.
- Analyzed game performance to identify areas for improvement and strategy adjustments.
- Organized team-building activities to strengthen team cohesion and morale.
- Developed game plans that capitalized on team strengths while exploiting opponents'' weaknesses for successful game outcomes.
- Facilitated film study sessions with players to review game footage critically while identifying areas for improvement and strategizing upcoming opponents.
- Coordinated practice schedules, ensuring efficient use of facilities and resources.
- Specialized Defensive Backs, Interim DC (7 games in 2019) and Quarterbacks Coach
De-icing Manager
Swissport Ground Handling
10.2017 - 06.2018
- Responsible for coordinating the training department & recruiting.
- Certified Ramp/Passenger Service/De-icing Train the trainer for multiple airlines including West Jet, Emirates, Japan Airlines, Spirit Airlines, Sun Country, and Omni Air International.
- Conducted initial ramp and passenger service training for new and current personnel while maintaining training records.
- Insured station compliance with OSHA, IATA, Homeland Security, and FAA regulations.
- Performed safety audits at the station and developed recommendations for policy and procedure manuals.
- Conducted weekly leadership meetings and attended vendor meetings for multiple airlines.
- Organized company recruiting job fairs and conducted interviews for potential recruits.
- Performed risk assessments for all ramp operations and completed incident investigations.
- De-icing Train the trainer for multiple airlines (incl. Kalitta Air, Volaris, NCA, ABX, Spirit, Alaska Air, Jet Blue)
- Responsible for training compliance, de-icing documentation, and providing service for over 25+ airlines for Winter operations.
- Completed DAQCP audit for De-icing operation 2017-18.
Safety & Training Compliance Manager
Swissport Ground Handling
01.2017 - 06.2018
- Responsible for coordinating the training department & recruiting.
- Certified Ramp/Passenger Service/De-icing Train the trainer for multiple airlines including West Jet, Emirates, Japan Airlines, Spirit Airlines, Sun Country, and Omni Air International.
- Conducted initial ramp and passenger service training for new and current personnel while maintaining training records.
- Insured station compliance with OSHA, IATA, Homeland Security, and FAA regulations.
- Performed safety audits at the station and developed recommendations for policy and procedure manuals.
- Conducted weekly leadership meetings and attended vendor meetings for multiple airlines.
- Organized company recruiting job fairs and conducted interviews for potential recruits.
- Performed risk assessments for all ramp operations and completed incident investigations.
- De-icing Train the trainer for multiple airlines (incl. Kalitta Air, Volaris, NCA, ABX, Spirit, Alaska Air, Jet Blue)
- Responsible for training compliance, de-icing documentation, and providing service for over 25+ airlines for Winter operations.
- Completed DAQCP audit for De-icing operation 2017-18.
Safety & Training Officer
Airport Terminal Services
09.2014 - 01.2017
- Assisted in the development and maintenance of a pro-active safety culture throughout the station resulting in a safe environment for all employees, aircraft and equipment
- Insured station compliance with established company safety policies, procedures, and training manuals
- Supervised Ramp operations and included assisting De-icing team with coordination of the daily operation. Performed safety audits at station and developed recommendations for policy and procedure manuals. Reviewed and complied station compliance required regulation documents for FAA, OSHA, and TSA.
- Certified Train the Trainer for Spirit Airlines and Airport Terminal Services for Ramp & Passenger service.
- Conducted required training of new and current personnel while maintaining current training records.
Package/Material Handler
FedEx Express
02.2014 - 03.2015
- Confirmed that proper procedure are in place to ensure provision of quality services.
- Created a work environment promoting teamwork, mutual respect and employee satisfaction.
- Loaded/Unloaded packages onto or from appropriate trailer by scanning, lifting, carrying, pushing and pulling packages up to 100 pounds in weight in a safe and efficient manner
- Completed assigned daily tasks in an efficient time with a high level of accuracy.
- Verified numbers and carried out instructions while working efficiently under minimal supervision.
Overnight Support Manager
Wal-Mart
06.2010 - 01.2014
- Supervised and managed associates and leaders to ensure optimal performance standards were met
- Identified and ensured associate, customer and supplier concerns were resolved.
- Monitored compliance with company quality and safety standards, policies, procedures and directives
- Prepared, reviewed, and analyzed business reports, using information to identify operational improvements in production, quality, safety, and store inventory.
- Forecasted workload and performance results to meet business demands.
Education
Business Administration - Business Administration And Management
University of North Texas
Denton, TX12-2016
Business Management -
Dean College
Franklin, MA12-2010
Skills
- Remarkable leadership skills
- Excellent organization and time management skills
- Strong ability to solve problems – identify and find solutions
- Exceptional listening skills
OTHER
- Strong written, verbal and non-verbal communication
- Proficient in Microsoft Office, specifically Power Point, Word, Excel and Outlook
- Ability to work under pressure with accuracy while meeting challenging deadlines
- Exceptional ability to work well in a diverse and multicultural environment
Timeline
Director of Training and Development
Swissport USA
03.2025 - Current
Assistant Football Coach
Covenant Christian Academy
05.2021 - 10.2023
Assistant Football Coach
Temple Christian School
08.2020 - 04.2021
Assistance Football Coach
Covenant Christian Academy
06.2018 - 12.2019
Regional Training Manager
Swissport US Training, Learning, and Development
06.2018 - Current
De-icing Manager
Swissport Ground Handling
10.2017 - 06.2018
Safety & Training Compliance Manager
Swissport Ground Handling
01.2017 - 06.2018
Safety & Training Officer
Airport Terminal Services
09.2014 - 01.2017
Package/Material Handler
FedEx Express
02.2014 - 03.2015
Overnight Support Manager
Wal-Mart
06.2010 - 01.2014
Business Administration - Business Administration And Management
University of North Texas
Business Management -
Dean College