Keaton Katzfey
Republic,MO
Summary
Dynamic Service Technician with a strong mechanical aptitude and proven customer service skills, honed at Signature Home Comfort. Expert in installation and repair, consistently diagnosing and resolving issues to restore equipment performance. Recognized for training new employees and enhancing team efficiency through effective communication and problem-solving.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Technician
Signature Home Comfort
Springfield, MO
02.2019 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Shift Manager
The Big Slice
Springfield, MO
04.2017 - 02.2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Store Manager
Little Caesars
Ozark, MO
04.2012 - 04.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
HVAC - HVAC
Midwest Technical Institute
Springfield, MO05.2019
Associate's Degree - General Studies
Ozarks Technical Community College
Springfield, MO05.2015
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Punctual and reliable
- Flexible and adaptable
- OSHA requirements
- Mechanical aptitude
- Troubleshooting
Certification
Universal EPA Certificate
OSHA 10 Certification
Timeline
Service Technician
Signature Home Comfort
02.2019 - Current
Shift Manager
The Big Slice
04.2017 - 02.2019
Store Manager
Little Caesars
04.2012 - 04.2017
HVAC - HVAC
Midwest Technical Institute
Associate's Degree - General Studies
Ozarks Technical Community College