Keaton Reagan
Lebanon,TN
Summary
Dedicated and service-oriented professional with a proven track record in customer-focused roles within the hospitality and technology sectors. Skilled in providing exceptional customer service, promoting products to drive revenue, and effectively troubleshooting technical issues. Experienced in multitasking, maintaining organization, and collaborating within team environments to ensure operational efficiency. Strong communication skills both in-person and remotely, with a commitment to delivering excellence in all endeavors.
Overview
7
7
years of professional experience
Work History
Grey Orange Robotics Specialist
Coast Personnel Services
Lebanon, TN
07.2023 - Current
- Responding to on-site radio calls and addressing technical issues promptly.
- Troubleshooting and repairing robotic failures efficiently.
- Proficient in remote communication tools such as Zoom and WhatsApp.
- Collaborating effectively within a team to manage workload and ensure operational efficiency.
Server & To-Go Specialist
O'Charley's Restaurant & Bar
Murfreesboro, TN
08.2020 - 07.2023
- Warmly greeting guests and providing exceptional service to ensure a positive dining experience.
- Engaging with guests to promote menu items and increase sales.
- Managing multiple tables and to-go orders with accuracy and efficiency.
Customer Service & Delivery Specialist
Papa John's Pizza
Franklin, TN
09.2016 - 08.2020
- Handling phone orders from customers and providing assistance as needed.
- Promoting products to increase store revenue and customer satisfaction.
- Safely delivering orders in a timely manner while ensuring road safety.
Education
Bachelor of Science - Digital Communications And Media
Middle Tennessee State University
Murfreesboro, TN08-2022
Skills
- Strong customer service skills with a focus on guest satisfaction
- Excellent communication abilities, both in-person and via remote channels
- Proven ability to multitask and maintain organization in fast-paced environments
- Technical proficiency in troubleshooting and resolving issues efficiently
- Reliable team player with a collaborative mindset and a commitment to achieving team goals
References
References available upon request.
Timeline
Grey Orange Robotics Specialist
Coast Personnel Services
07.2023 - Current
Server & To-Go Specialist
O'Charley's Restaurant & Bar
08.2020 - 07.2023
Customer Service & Delivery Specialist
Papa John's Pizza
09.2016 - 08.2020
Bachelor of Science - Digital Communications And Media
Middle Tennessee State University
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