Ke'Audra Christian
Cincinnati,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Manager in Training
Penn Station Subs
10.2024 - Current
- Maximized revenue generation with strategic upselling techniques taught to team members during training sessions.
- Increased employee retention through consistent training, development opportunities, and career advancement support.
- Improved team efficiency by implementing effective scheduling and task delegation strategies.
- Serviced 100-200 customers per day
3rd Shift Assistant Manager
Waffle House
07.2022 - 09.2024
- Ensured safety protocols were consistently followed, contributing to safe working environment for all staff members.
- Assisted in training new employees, ensuring they were prepared for their roles within the team.
- Contributed to strong team dynamic by consistently providing support, guidance, and encouragement to fellow staff members during shifts.
- Identified areas for improvement within my team, providing constructive feedback and coaching as necessary.
- Addressed customer concerns quickly and professionally, helping to maintain high levels of satisfaction among patrons.
Assistant Housekeeping Manager
Laquinta Inn&Suites
08.2018 - 05.2022
- Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
- Facilitated cross-departmental cooperation between housekeeping management team members on various initiatives.
- Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to guests'' experiences.
- Managed budgets effectively while maintaining appropriate staffing levels to meet fluctuating occupancy demands.
- Implemented safety protocols to ensure a safe working environment for both staff and guests.
- Boosted overall hotel ratings in cleanliness categories through consistent attention to detail during room inspections.
- Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
Bank Teller
Regions Bank
03.2015 - 06.2018
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Reconciled cash drawer and resolved discrepancies.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Monitored and reported suspicious activity in line with bank security policies.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Education
High School Diploma -
El Dorado High School
El DoradoSkills
- Quality control monitoring
- Staff scheduling
- Employee coaching
- Handling customer complaints
- Compliance awareness
- Sales proficiency
- Strong numeracy skills
- Client confidentiality
- MS office
- Inbound call management
- Calm and professional under pressure
- Positive attitude
- Data entry
- Fast typing speed
- Accuracy and attention to detail
Certification
- ServSafe Food Handler's Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shift Manager in Training
Penn Station Subs
10.2024 - Current
3rd Shift Assistant Manager
Waffle House
07.2022 - 09.2024
Assistant Housekeeping Manager
Laquinta Inn&Suites
08.2018 - 05.2022
Bank Teller
Regions Bank
03.2015 - 06.2018
High School Diploma -
El Dorado High School
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