Summary
Overview
Work History
Education
Skills
Languages
Timeline
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KeAunna Owens

Roswell,GA

Summary

Experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success.

Overview

4
4
years of professional experience

Work History

Specialist

Publix
04.2024 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.

Salesperson

Vector Marketing
06.2023 - 04.2024
  • Company Overview: Cutco Cutlery
  • Addressed and managed client complaints effectively.
  • Demonstrated active listening skills to effectively understand needs.
  • Collect accurate and prompt customer feedback
  • Updating customer accounts/services to maintain customer satisfaction
  • Giving information about products and services through demos
  • Concluded deals to achieve sales targets.

Host/SA

Longhorn Steakhouse
08.2021 - 06.2023
  • I demonstrate effective communication skills while achieving excellent customer service
  • Enhanced guest experience with attentive behaviors and welcoming demeanor.
  • Assist customers with seating arrangements.
  • Communicate with customers to resolve complaints or ensure satisfaction.
  • Present food or beverage information or menus to customers.
  • Communicate dining or order details to kitchen personnel.
  • Coordinate activities of food service staff.
  • Schedule dining reservations.

Education

High School - undefined

Milton High School
Alpharetta, GA
05.2022

Culinary Entrepreneurship

Auguste Escoffier School of Culinary Art
Austin, TX

Bachelor Of Medical Science - Medical Assistance

Georgia Gwinnett College
Lawrenceville, GA

Skills

  • Interpersonal Skills: Conflict management, customer service, leading by influence, empathy, teamwork, training others
  • Cognitive Skills: Active listening, adaptability, communication, critical thinking, judgment and decision making, problem solving, willingness to learn, writing
  • Management Skills: Managing money, time management

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Specialist

Publix
04.2024 - Current

Salesperson

Vector Marketing
06.2023 - 04.2024

Host/SA

Longhorn Steakhouse
08.2021 - 06.2023

High School - undefined

Milton High School

Culinary Entrepreneurship

Auguste Escoffier School of Culinary Art

Bachelor Of Medical Science - Medical Assistance

Georgia Gwinnett College

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KeAunna Owens