Keavonta Harris
Greenville,SC
Summary
Detail-oriented team player with strong organizational and communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and dependable candidate with a quick learning ability. Patient care experience in both mental and clinical health settings. Seeking to earn a position that offers professional challenges utilizing interpersonal skills, time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Endoscopy Technician
Gastroenterology Associates
03.2024 - Current
- Assisted in the collection of diagnostic specimens during endoscopic procedures, ensuring proper labeling and handling for accurate laboratory analysis.
- Improved patient comfort during endoscopic procedures by providing attentive care and maintaining a calming environment.
- Set up endoscopy suites with equipment and supplies needed for procedures.
- Maintained all safety protocols and reduced risk of infection through meticulous cleaning, disinfection, and maintenance of endoscopes and accessories.
Sales Representative/Administrative Assistant
101 Mobility
08.2021 - 03.2024
- Traveled to clients' homes to perform assessments for mobility equipment in order to provide solutions for mobility needs in compliance with the ADA.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Self-motivated environment, with a strong sense of personal responsibility.
- Conducted phone calls pertaining to scheduling, maintenance and inquiry of products and
services. - Commitment to learning, adapting to new situations and continual improvement.
Mental Health Technician
Three Rivers Behavioral Health
06.2020 - 08.2021
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Supported patient confidentiality in accordance with HIPAA regulations.
Service Manager
Chipotle Mexican Grill
01.2017 - 06.2020
- Resolved customer complaints in a professional and timely manner.
- Worked in a fast paced environment.
- Implemented strategies to increase customer service satisfaction ratings.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained and supervised team of service staff members.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
Education
Bachelor of Arts - Public Health
University of South Carolina
Columbia, SC06.2020
Skills
- Customer Service and Relations
- Complex Problem Solving
- Interpersonal Skills
- Poise
- Sales Consultations
- Direct Patient Care
- Detail Oriented
- Product Knowledge
- Team Leadership
- Staff Training and Development
- Computer Skills (Microsoft: Word, Excel, Powerpoint, Google Docs)
- Phone Etiquette
Coursework
Coursework Including: Biology, Air/Water quality, Hazardous Waste, Biological Safety, Laboratory Safety, Health Disparities, Environmental Health, Exercise Science, Social Determinants of Health, Health Economics, Healthcare Management, Epidemiology, Race and Ethnic Relations, Policing, African American and Women’s Health, Nutrition
Timeline
Endoscopy Technician
Gastroenterology Associates
03.2024 - Current
Sales Representative/Administrative Assistant
101 Mobility
08.2021 - 03.2024
Mental Health Technician
Three Rivers Behavioral Health
06.2020 - 08.2021
Service Manager
Chipotle Mexican Grill
01.2017 - 06.2020
Bachelor of Arts - Public Health
University of South Carolina
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