Keawe Lawther
Orem,Utah
Summary
Proven leader with a track record of enhancing guest satisfaction at Makai Island Grill through effective complaint handling and emergency response readiness. Excelled in people management and scheduling, boosting team efficiency and collaboration. Demonstrated expertise in security awareness, contributing to a safe and welcoming environment. Achieved significant improvements in operational efficiency and guest relations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Night Manager
Makai Island Grill
01.2024 - 05.2024
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Created nightly shift task lists to assign duties to each employee.
- Trained and mentored new and existing staff to achieve best practices.
Laborer
Aztech Materiel Testing
07.2023 - 02.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
Genreal Manager
Makai Island Grill
04.2022 - 08.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Education
No Degree - Basic EMT
EMS Tranning Center of Sounther Nevada
Las Vegas, NV02.2024
High School Diploma -
Delta Academy
Las Vegas, NV05.2023
Skills
- Security awareness
- People Management
- Reservations Management
- Complaint Handling
- Guest Relations
- Emergency response readiness
- Teamwork and Collaboration
- Scheduling and Coordinating
Certification
- EMT - Certified Emergency Medical Technician
Additional Information
I have also participated in clinicals at two different hospitals in Las Vegas Nevada.
Timeline
Night Manager
Makai Island Grill
01.2024 - 05.2024
Laborer
Aztech Materiel Testing
07.2023 - 02.2024
Genreal Manager
Makai Island Grill
04.2022 - 08.2023
No Degree - Basic EMT
EMS Tranning Center of Sounther Nevada
High School Diploma -
Delta Academy
- EMT - Certified Emergency Medical Technician
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