KEAYANA JANUARY
Columbus,OH
Summary
Dependable college student looking for an opportunity to work for a growing company in criminal and family law. Able to apply seven years of customer service concepts to diverse settings and seeks to implement fundamental change in strategy, process, and profitability as a leader. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Nationwide Children's Hospital
Columbus, OH
01.2021 - Current
- Provides excellent customer service greets patients and families
- Registers patients
- Answers telephone calls
- Schedules appointments
- Pulls and files medical charts
- Data Entry, Microsoft Excel PowerPoint
- Updated databases with new and modified customer data.
- Answered customer inquiries and provided accurate information regarding products and services.
Assistant Manager
SAW Transportation
Columbus, OH
01.2018 - 12.2020
- Receptionist/Administrative filing
- Operated a multi-system phone line
- Data entry of student demographics
- Worked with diverse population at the Student Academic Support Center
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
- Established processes for monitoring customer satisfaction levels.
- Delegated work to staff, setting priorities and goals.
Front Desk Assistant
Ymca/Alliance Data
Columbus, OH
04.2014 - 06.2019
- Greeted customers upon arrival and provided appropriate information regarding hotel services.
- Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
- Processed reservations made via telephone, fax, email or online travel sites.
- Trained new employees on proper front desk operations and customer service techniques.
- Responded promptly to emails from guests concerning their stay at the hotel.
- Welcomed large volume of guests and improved overall customer service.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Arranged tours, taxis or restaurant reservations for customers.
Security Guard
Securitas
Columbus, OH
01.2016 - 12.2018
- Supplied fresh linens to patient rooms and maintained clean bathrooms.
- Built strong relationships with community residents and medical staff.
- Assisted in scheduling routine maintenance repairs.
- Responded to alarms, emergencies, and disturbances.
- Provided friendly and professional assistance to employees, visitors and customers.
Education
Some College (No Degree) - Criminology
Ashford University
High School Diploma -
Focus Learning Academy
Columbus, OHSkills
- Experienced in Management
- Proficient with data entry
- Can handle in-bound and out-bound calls
- Proficient with Microsoft Excel, Word, and PowerPoint
- Excellent clerical skill set such as: fax, emails, correspondence, reports and special projects
- Call Management
- Appointment Scheduling
- Data Entry
- Microsoft Outlook
- Executive management support
- Customer Relationship Management (CRM)
- Microsoft PowerPoint
Languages
English
Coursework
- Oral Communication/Ethics & Moral Reasoning
- Intermediate Algebra/Language and Power
- Informal Logic/Our Dependence Upon the Environment
- United States History II/Film
- Concentration in Criminal Justice
Timeline
Customer Service Representative
Nationwide Children's Hospital
01.2021 - Current
Assistant Manager
SAW Transportation
01.2018 - 12.2020
Security Guard
Securitas
01.2016 - 12.2018
Front Desk Assistant
Ymca/Alliance Data
04.2014 - 06.2019
Some College (No Degree) - Criminology
Ashford University
High School Diploma -
Focus Learning Academy
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