Keayla Bell
Jacksonville,NC
Summary
Dynamic individual with hands-on experience as Front Desk Medical Receptionist with talent for navigating challenges. Brings strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Front Desk Specialist
First Coast Heart And Vascular Center
10.2023 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms, faxes, voicemails and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system and pleasantly greeted patients.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
- Maintained current and accurate medical records for patients.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Work with Allscripts, EHR systems and etc...
- Trained and mentored new personnel hired to fulfill various roles.
New Patient Coordinator
The Institute for Florida Pain Specialists
12.2021 - 06.2023
- Working with Athena System, Epic and etc...
- Collaborated with medical staff to develop streamlined processes for managing referrals from other healthcare providers.
- Increased office efficiency by creating clear communication channels between staff, patients, and healthcare providers.
- Facilitated seamless transitions for new patients by gathering necessary documentation and insurance information prior to appointments.
- Delivered excellent patient experiences and direct care.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Expedited patient registration process by efficiently validating eligibility for various insurance plans.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Education
High School Diploma -
ZAREPHATH HIGH SCHOOLACADEMY
Jacksonville, FL05-2024
Bachelor of Science -
Florida Agricultural And Mechanical University
Tallahassee, FL08-2020
Skills
- Cultivating strong partnerships
- Appointment coordination
- Customer engagement
- Analytical problem-solving
- Effective time management
- Precepting new employee and current employee on new software
- Organizational proficiency
- Strategic team engagement
- Document organization and maintenance
- Trustworthy execution
- Customer experience enhancement
Timeline
Front Desk Specialist
First Coast Heart And Vascular Center
10.2023 - Current
New Patient Coordinator
The Institute for Florida Pain Specialists
12.2021 - 06.2023
High School Diploma -
ZAREPHATH HIGH SCHOOLACADEMY
Bachelor of Science -
Florida Agricultural And Mechanical University
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