Keayra Thompson
Madison,AL
Summary
Results-driven sales manager with exceptional communication and leadership skills. Proven ability to successfully supervise and coach teams as well as handle multiple tasks and operations effectively and efficiently in fast paced environments.
Overview
7
7
years of professional experience
Work History
Retail Store Manager
Alumni Hall
11.2019 - Current
- Led daily operations, ensuring exceptional customer service and efficient store performance.
- Developed and implemented staff training programs to enhance product knowledge and sales techniques.
- Analyzed sales data to identify trends, optimizing inventory management and merchandising strategies.
- Managed scheduling and staffing to maintain adequate coverage during peak shopping periods.
- Collaborated with marketing team to execute promotional campaigns that increased foot traffic and sales volume.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
Behavioral Health Technician
Genesis Detox
09.2020 - 09.2022
- Monitored patient behavior and provided support in daily activities to promote mental health stability.
- Collaborated with interdisciplinary teams to develop and implement individualized treatment plans.
- Documented patient progress and reported changes to clinical staff for timely intervention.
- Facilitated group therapy sessions, encouraging participation and fostering a supportive environment.
- Assisted in crisis intervention by employing de-escalation techniques to ensure patient safety.
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Searched resident belongings prior to and during stays.
Restaurant Waiter
Applebee's Neighborhood Grill & Bar
03.2019 - 04.2021
- Provided exceptional guest service, ensuring a welcoming environment and addressing customer needs promptly.
- Managed multiple tables simultaneously, demonstrating effective time management and prioritization skills.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Trained new team members on menu offerings and service protocols to enhance team performance.
- Developed knowledge of menu items, enhancing ability to make tailored recommendations to guests.
- Streamlined order-taking process through use of point-of-sale system, increasing service efficiency during peak hours.
- Cultivated warm relationships with regular customers.
Education
Master of Arts - Clinical Mental Health Counseling
Liberty University
Lynchburg, VA05-2027
Bachelor of Science - Psychology
Alabama A&M University
Normal, Alabama, AL07-2020
Skills
- Customer service
- Strong multi-tasking
- Problem-solving
- Retail operations
- Decision-making skill
- Sales growth
- Dependable and reliable
- Detail-oriented
- Staff management
Timeline
Behavioral Health Technician
Genesis Detox
09.2020 - 09.2022
Retail Store Manager
Alumni Hall
11.2019 - Current
Restaurant Waiter
Applebee's Neighborhood Grill & Bar
03.2019 - 04.2021
Master of Arts - Clinical Mental Health Counseling
Liberty University
Bachelor of Science - Psychology
Alabama A&M University