Keazia Green
Sumter,SC
Summary
Reliable and upbeat customer specialist successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
Work History
Sales Lead Keyholder
Young’s Food Market
10.2023 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
- Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
CUSTOMER SERVICE REPRESENTATIVE
FOUNDEVER
08.2022 - 09.2023
- Received inbound calls from our client's customers, efficiently resolving their inquiries and effectively promoting products/services
- Developed strong relationships with new and existing customers, delivering the highest level of customer experience
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
CUSTOMER SERVICE AGENT
UHAUL
06.2021 - 08.2022
- Successfully handled incoming customer calls, resolving concerns and providing exceptional product knowledge and specialized support
- Played a crucial role as part of the Customer Service Team, ensuring a seamless customer experience through effective collaboration with team members to develop satisfactory solutions for customer concerns
- Demonstrated exceptional communication skills while assisting customers, ensuring their needs were met and concerns were resolved promptly and effectively.
CUSTOMER SERVICE ASSOCIATE
PIGGLY WIGGLY GROCERY
09.2019 - 05.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Education
High School Diploma -
Sumter High School
Skills
- Customer Service
- Sales proficiency
- Cash Handling
- Team Cooperation
- Strong Communication and Interpersonal Skills
- Training and mentoring
- Customer Relationship Management (CRM)
- Quality Assurance
- Attention to Detail
Timeline
Sales Lead Keyholder
Young’s Food Market
10.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
FOUNDEVER
08.2022 - 09.2023
CUSTOMER SERVICE AGENT
UHAUL
06.2021 - 08.2022
CUSTOMER SERVICE ASSOCIATE
PIGGLY WIGGLY GROCERY
09.2019 - 05.2021
High School Diploma -
Sumter High School