Jayla Pruitt-Switzer
Dayton,OH
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
7
7
years of professional experience
Work History
Sales Lead Keyholder
Journeys Kidz
Beavercreek, OH
04.2020 - Current
- Tracked inventory levels for restocking merchandise when necessary.
- Resolved customer complaints in a timely manner to maintain positive relationships with clients.
- Analyzed sales data regularly to identify areas of improvement for products or services offered.
- Greeted customers and provided assistance with product selection.
- Monitored daily activities of employees including register transactions and stocking shelves.
- Supervised staff during shifts to ensure proper coverage of the floor at all times.
- Assisted in training new sales associates on store policies, procedures, and standards of operations.
- Resolved customer issues in a timely manner while maintaining professionalism at all times.
- Provided feedback on employee performance evaluations as needed by management team members.
- Assisted customers in locating items within the store or online through use of technology resources.
- Maintained a neat, organized, and clean work area throughout the shift.
- Developed strategies to increase sales opportunities by utilizing promotional materials, displays, and signage.
- Provided customer service to ensure satisfaction with purchases.
- Performed opening and closing duties including counting cash drawers and preparing bank deposits.
Sales Associate
Journeys Kidz
Beavercreek, OH
07.2017 - 08.2019
- Upsold additional items based on customer interests and needs.
- Processed transactions using a point-of-sale system.
- Provided accurate information about products, prices and services.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assisted customers with product selection, sizing and styling.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Processed credit card transactions quickly and securely.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Organized stockroom shelves according to size, color or style.
- Maintained up-to-date knowledge of store merchandise and policies.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Bachelor of Arts - Economics
Wright State University
Dayton, OHAssociate of Arts - Economics
Sinclair Community College
Dayton, OHSkills
- Team Management
- Strong leadership
- Staff Oversight
- Customer Service Management
- Store maintenance
- Staff Training and Development
- Customer Service
- Sales proficiency
- Sales Coaching
- Cash Handling
Timeline
Sales Lead Keyholder
Journeys Kidz
04.2020 - Current
Sales Associate
Journeys Kidz
07.2017 - 08.2019
Bachelor of Arts - Economics
Wright State University
Associate of Arts - Economics
Sinclair Community College