Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kebba Suso

Hialeah

Summary

Dynamic Area Manager with extensive experience at Amazon, excelling in operations management and team development. Proven track record of transforming underperforming teams into high-performing units, implementing cost control measures that enhanced profitability. Strong communicator and critical thinker, dedicated to fostering a positive workplace culture and optimizing operational efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Area Manager II, SNE1

Amazon
09.2024 - Current
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Transformed underperforming teams into productive, profitable teams.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Developed and implemented strategies to improve customer service and increase sales.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
  • Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
  • Participated in the evaluation and promotion of associates and process assistants
  • Managed Inbound, Outbound and Dispatch to ensure safe and timely delivery of packages to customers

Area Manager I, SFL2

Amazon
08.2023 - 08.2024
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.

Valet Supervisor

LAZ Parking
02.2018 - 06.2023
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Helped guests unload and load luggage.
  • Answered guest's questions about property amenities and services.
  • Completed claim check, vehicle damage and billing dispute forms.

Owner/Operator

Self-Employed
12.2020 - 06.2022
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

Amazon

Warehouse Associates LP
05.2020 - 11.2020
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Wrapped, boxed and weighed department products.

Airport Passenger Service Agent

AETC
04.2017 - 12.2017
  • Escorted handicapped passengers from terminal to aircraft.
  • Oversaw ticketing, gate and ramp services.
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.

Education

Bachelor of Science - Mechanical Engineering

Kennesaw State University
Kennesaw, GA
08.2023

Skills

  • Operations Management
  • Team Development
  • Administrative Support
  • Creative Solutions
  • Verbal and Written Communication
  • Critical Thinking
  • Operational Reports
  • Cost Control
  • Product Verification
  • Lifting and Sorting
  • Warehouse Logistics

Certification

Certified Solidworks Associate

Timeline

Area Manager II, SNE1

Amazon
09.2024 - Current

Area Manager I, SFL2

Amazon
08.2023 - 08.2024

Owner/Operator

Self-Employed
12.2020 - 06.2022

Amazon

Warehouse Associates LP
05.2020 - 11.2020

Valet Supervisor

LAZ Parking
02.2018 - 06.2023

Airport Passenger Service Agent

AETC
04.2017 - 12.2017

Bachelor of Science - Mechanical Engineering

Kennesaw State University

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