Lakecia Rouse
Jacksonville
Summary
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.
Overview
14
14
years of professional experience
Work History
Tead Lead
Triad Financial Services Inc.
10.2023 - 02.2025
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Supervisor
IQ Fibers
01.2021 - 10.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
Collections Manager
ADT Security
03.2011 - 01.2021
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Oversaw daily posting of payments to customer accounts.
- Reduced delinquency rates with proactive account monitoring and timely communication.
- Supervised staff of collectors, monitoring phone calls and letters.
- Established strong relationships with customers, fostering open communication channels for effective debt resolution.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Streamlined collections procedures for increased productivity and reduced manual efforts.
- Optimized resources allocation by prioritizing high-value accounts for maximum returns on investment.
- Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
- Set up and updated customer accounts and CRM with interactions, payments and personal information.
- Led cross-departmental initiatives aimed at minimizing bad debts exposure through early detection of warning signs in customer behavior patterns.
- Monitored accounts receivable aging and worked with various areas to address business needs.
Education
Mandarin High School
Jacksonville, FLSkills
- Coaching and mentoring
- Customer focus
- Conflict resolution
- Attention to detail
Timeline
Tead Lead
Triad Financial Services Inc.
10.2023 - 02.2025
Supervisor
IQ Fibers
01.2021 - 10.2023
Collections Manager
ADT Security
03.2011 - 01.2021
Mandarin High School
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