Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kedara Jones

Indianapolis,IN

Summary

Hardworking Licensed Health Agent experienced in selling Medicare Advantage Plans and Dental Policies , Overcomes objections and persuades clients to foster policy add-ons and renewals. Offering 2 years of Healthcare experience with strong track record of policy retention. Successful at preparing quotes, generating referrals and maintaining productive customer relationships. Talented communicator, multitasker and team player with an organized approach and positive attitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Licensed Health Agent

Cigna
Indianapolis , Indiana
08.2021 - Current
  • Cross-sold additional benefits such as dental and vision plans.
  • Helped consumers enroll in private and marketplace plans.
  • Prepared customized recommendations for plans to meet particular needs.
  • Met with clients to assess financial means and discuss benefits requirements.
  • Adhered to HIPAA and other compliance standards with all information and activities.
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.

Licensed Insurance Agent

Bloom Insurance Agency
Bloomington, IN
09.2020 - Current
  • My job as a health insurance agent includes , selling policies to individuals for medical costs and work- related injuries that result in loss of income
  • Some agents also sell dental policies and short- and long- term disability insurance
  • Agents play an important role in assessing risk, determining who receives insurance coverage, and choosing premiums for policyholders.

Program Specialist

Covance
Greenfield, IN
01.2019 - 05.2020
  • Responsible for serving as the customer's primary point of contact providing operational and reimbursement support to complex programs within Covance
  • Handle incoming calls from customers, and place outgoing calls to patients and healthcare partners
  • Document calls in appropriate tracking system, handle/escalate calls per established guidelines and procedures
  • Conduct insurance research on behalf of patients to determine if they are eligible for prescribed therapy
  • Work with partner distributors and pharmaceutical manufactures to request products per assigned program guidelines and track shipments.
  • Worked alongside other professionals to outline and implement program plans and objectives.
  • Maintained regular communication between departments via email and phone calls to coordinate program logistics.
  • Established goals and created action plans to achieve goals.
  • Received incoming phone calls and contact form submissions and provided timely responses to inquiries.

Home Health Aide

Home Healthcare
Indianapolis, IN
02.2020 - 04.2020
  • My duties as a home health aide included , Supporting patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands
  • Assists patients by providing personal services, such as, bathing, dressing, and grooming.

Sales Associate/Beauty Consultant

Macys
Indianapolis, IN
08.2018 - 12.2018
  • Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
  • Operating cash registers, managing financial transactions, and balancing drawers.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Identified client needs and recommended products based on preferences and requirements.
  • Processed payments, entering sales in register for prompt customer service.
  • Met sales goals, supporting organizational health through consistent and reliable service.

Education

Dental Assisting Ivy Tech Community College of Indiana
2018

Skills

  • Premium Calculations
  • Insurance Customization
  • Financial Needs Assessment
  • Claims Information Gathering
  • Binder Coverage
  • Business Development
  • Insurance Recommendation
  • Form Completion and Submission
  • Policy Renewals
  • Enrollment Coordination
  • Persuasive Negotiations
  • Insurance Coverage Verification
  • Insurance Policy Sales
  • Underwriter Collaboration
  • Diagnostic Evaluation
  • Professional Consultations
  • Networking Abilities
  • Policy Feature Explanations
  • Medical Consultation
  • Insurance Program Analysis
  • Following Up with Clients
  • Healthcare Common Procedure Coding System (HCPCS)
  • Eligibility Requirements
  • Cold Calling
  • Program Requirements
  • Asset Protection

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved desired results through effectively helping with group tasks.

Certification

  • Health Agent License - 2022

Timeline

Licensed Health Agent

Cigna
08.2021 - Current

Licensed Insurance Agent

Bloom Insurance Agency
09.2020 - Current

Home Health Aide

Home Healthcare
02.2020 - 04.2020

Program Specialist

Covance
01.2019 - 05.2020

Sales Associate/Beauty Consultant

Macys
08.2018 - 12.2018

Dental Assisting Ivy Tech Community College of Indiana

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Kedara Jones