Kededra Middleton
Miami,FL
Summary
Experienced customer service professional with 7+ years, adept at managing high-volume calls and enhancing customer satisfaction through strategic communication and problem-solving. Proficient in utilizing CRM systema to drive sales and marketing efforts while maintaining compliance with industry standards. Demonstrates a keen ability to identify sales opportunities and optimize workflows, contributing to measurable revenue growth and improved service quality.
Overview
9
9
years of professional experience
Work History
City Carrier Assistant
United States Postal Service, USPS
Fort Lauderdale, Florida
12.2025 - Current
- Delivered mail and packages along assigned city routes for Postal Service customers.
- Loaded delivery vehicle with mail, parcels, and route supplies.
- Scanned packages and updated delivery status with handheld USPS equipment.
- Collected signatures and postage payments for accountable mail services.
- Interacted with customers to answer mail delivery and address questions.
- Acquired customer signature for registered and insured mail.
Customer Service Representative ll
Tripmates
Pembroke Pines, Florida
04.2022 - 09.2025
- Handled customer inquiries for Tripmates travel bookings through phone, email, and chat.
- Processed booking details in Tripmates systems with accuracy and attention.
- Assisted travelers with payment questions, confirmations, and travel documentation.
- Documented customer cases and follow-up notes in Tripmates CRM records.
- Supported travelers with timely updates before, during, and after trip plans.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service Representative
All American Medical
Miramar, Florida
01.2018 - 01.2022
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
High School Diploma -
Miami Northwestern Sr High
Miami, FL06-2012
Skills
- WPM 30-40
- Remote / Hybrid
- Chat / Email
- Inbound / Outbound call
Timeline
City Carrier Assistant
United States Postal Service, USPS
12.2025 - Current
Customer Service Representative ll
Tripmates
04.2022 - 09.2025
Customer Service Representative
All American Medical
01.2018 - 01.2022
High School Diploma -
Miami Northwestern Sr High